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- Tasks: Lead data insights for the Aftercare Team to enhance performance and customer service.
- Company: Join Flagship Homes, a passionate social housing provider dedicated to equality and inclusion.
- Benefits: Enjoy competitive salary, 25 days leave, and flexible working options.
- Why this job: Make a real difference in tackling the housing crisis while developing your skills.
- Qualifications: GCSE standard, experience in data roles, and proficiency in reporting software.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 40000 £ per year.
Overview
Would you like to join us on a mission to tackle the housing crisis in the East of England? We\’re Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you\\u2019ll also enjoy fair pay and some pretty great perks. We are about our people and our customers, living and breathing our values – Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.
We are pleased to share an opportunity for someone to join us as an Aftercare Data Insight Coordinator. This is a permanent role, working 37 hours per week, Monday to Friday, from our King Street office in Norwich with Agile Working.
Responsibilities
- Lead on the data requirements for the Aftercare Team to enable effective management of performance against key performance indicators and board objectives, while delivering outstanding customer service to customers living in a new build property.
- Regularly monitor the performance of developers, subcontractors and employers\\u2019 agents, providing insight to the Complaints Manager, Aftercare Team Leader, and Delivery Aftercare Manager to target areas of improvement and drive relentless performance across the Aftercare Team.
- Provide accurate, timely data in a suitable format and collaborate with the Complaints Manager to identify key learnings that improve home and service quality. Work with the Shared Ownership Income Officer and Legal Team to manage arrears in the shared ownership portfolio.
- Support the wider team with reporting/presenting software proficiency (including Microsoft Word, Excel and PowerPoint) and leverage data insights to inform decision making.
Qualifications
- Educated to GCSE standard or equivalent.
- Experience in a data/ reporting role and confidence in using reporting/presenting software (Word, Excel, PowerPoint).
- Strong analytical mindset and ability to present information in an easily understandable format; able to interpret data to advise the wider team on what it demonstrates.
- Full valid driving licence.
Salary and Benefits
Salary: £33,660.00 per annum
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
- Agile working environment to achieve a healthy work/life balance.
Further benefits: Opportunities for development (including apprenticeships, our Academy, and various training options); health and well-being programs and initiatives; empowerment (tools and systems to make the right decisions); a Leadership Team that inspires, develops, and supports you.
Application and About Us
Please see the attached information for responsibilities and requirements. To apply, please click apply online. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement outlining why you\\u2019re the right person for the job; please quote Reference Number 9548 and state that you are applying for the Aftercare Data Insight Coordinator in your statement. If you prefer to send a 3 minute video supporting statement, share the video\\u2019s link in the supporting statement box. For the full list of benefits, please refer to the job posting.
If you are shortlisted, you will be contacted within 14 days of the application close date via email. Please check your email and spam folders regularly for correspondence. Closing Date: 23.10.2025. Interview Date: 28.10.2025, in Norwich. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please.
Aftercare Data Insight Coordinator 013 Reference Number 9548
About Us
Flagship Homes is part of Bromford Flagship. We have a clear purpose: enable everyone to thrive. Our vision is that everyone has a safe, affordable home and with over 80,000 homes across east, central and southwest England, we have the scale, expertise and commitment to keep building for the future nd we plan to do that by delivering 2,000 new homes each year for the next 30 years.
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Aftercare Data Insight Coordinator employer: Flagship Housing
Contact Detail:
Flagship Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Data Insight Coordinator
✨Tip Number 1
Get to know the company! Before your interview, dive into Flagship Homes' mission and values. Understanding their commitment to equality, diversity, and inclusion will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your data storytelling! Since the role involves presenting insights, think of ways to explain complex data simply. Use examples from your past experiences to show how you've turned data into actionable insights.
✨Tip Number 3
Prepare questions that show your interest! Ask about the Aftercare Team's current challenges or how they measure success. This not only shows you're engaged but also helps you understand if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to tailor your CV and supporting statement specifically for the Aftercare Data Insight Coordinator role.
We think you need these skills to ace Aftercare Data Insight Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftercare Data Insight Coordinator role. Highlight your experience in data reporting and any relevant software skills, like Excel and PowerPoint, to show us you’re the right fit for the job.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Explain why you’re passionate about tackling the housing crisis and how your skills align with our values. Don’t forget to mention Reference Number 9548!
Show Off Your Analytical Skills: Since this role requires a strong analytical mindset, include examples of how you've used data to drive performance improvements in previous roles. We love seeing how you can interpret data to make informed decisions.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to attach your CV and supporting statement directly. Let’s get started on this journey together!
How to prepare for a job interview at Flagship Housing
✨Know Your Data
As an Aftercare Data Insight Coordinator, you'll be working with data daily. Brush up on your data analysis skills and be ready to discuss how you've used data to drive performance improvements in previous roles. Be prepared to share specific examples of how your insights have led to actionable changes.
✨Understand the Company Values
Flagship Homes is all about equality, diversity, and inclusion. Familiarise yourself with their core values: Great People Doing Great Things, Relentlessly Improving Performance, and Spending Money Wisely. During the interview, weave these values into your answers to show that you align with their mission and culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle data-related challenges. Think of situations where you've had to monitor performance metrics or collaborate with teams to improve service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Software Skills
Since the role requires proficiency in Microsoft Word, Excel, and PowerPoint, be ready to discuss your experience with these tools. You might even want to prepare a mini-presentation or example of a report you've created in the past to demonstrate your skills and how they can benefit the Aftercare Team.
