Rent Advisor

Would you like to join us on a mission to tackle the housing crisis in the East of England? We\’re Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you\’ll also enjoy fair pay and some pretty great perks.

Have you recently left further education and feel ready to make your mark and gain some invaluable experience? Or are you looking for a fresh challenge in housing? Whatever stage in your career you are at now, we have an exciting opportunity for a customer focussed, team player to join us and we can offer full support to get you to where you need to be. Apply today and join our dynamic team at Newtide Housing, part of Flagship Group as a Rent Advisor!

This role is a 6 month FTC, covering maternity leave and will beworking from our Riduna Office in Melton, near Woodbridge, Monday-Friday 9-5pm.It would ideally suit people living in Melton, Ipswich and surrounding areas. You will be required to travel to our other offices in Norfolk and Suffolk from time to time, so ideally you should have a clean licence and access to your own vehicle. The role comes with Agile Working.

As a Rent Advisor You\’ll Be Doing:

• You will contact tenants who have missed rent payments or are at risk of falling into rent debt.
• Support tenants by completing income & expenditure forms and gaining insight into their individual circumstances, enabling you to put realistic action plans into place.
• You will maintain contact with tenants until their rent account is in advance/no longer at risk, keeping accurate records of all communications and actions.
• You will work collaboratively with other teams across the business to address issues such as property condition, anti-social behaviour, and outstanding repairs.
• You will work alongside external agencies such as alongside DWP, Citizens Advice and the Local Authority to ensure our tenants are getting the full support required.
• You will support your manager in leading our vision, “Housing Made Simple,” making it as easy as possible for tenants to rent their homes while ensuring we comply with the law, legislation, and Flagship’s policies and procedures.

During this role, you will be part of a dynamic team, supporting tenants to overcome rent debt. This role is pivotal in reducing our business’s rent debt, decreasing the number of tenants in debt, and increasing the number of tenants paying in advance. We will ensure you are able to provide advice on welfare benefits, complex Universal Credit cases, assist tenants in completing application forms for benefits, and signpost to benefit agencies where required.

What we are looking for, as a Rent Advisor:

• Previous experience in a customer-focused role, either face to face or over the telephone, but if you have other experience outside the workplace, you can tell us about, we are all ears!
• Excellent communication skills and are confident with numbers as well as the ability to write clear and concise correspondence.
• Ability to remain calm and de-escalate difficult conversations, and the ability to balance a varied workload and use data to understand demand and prioritize workload are also key.
• Excel at talking to people and who can confidently fact find in order to get the desired results and ensure are tenants can stay in their homes.

You will enhance your communication, administration and customer service skills. You will build relationships both within and outside of the business whilst expanding your knowledge of the housing sector.

In return for your hard work, we offer a competitive salary of £28,500.00 per annum and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.

and that’s not all! We’re also proud to offer:

• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

Please apply via company website.You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 3029 and state that you are applying to be a Rent Advisor, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 25.08.2025. Interview Date: TBC, in Melton, Near Woodbridge.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

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