Safe Communities Coordinator in Norwich

Are you passionate about supporting people experiencing anti-social behaviour or domestic abuse? Do you thrive in a fast-paced, customer-focused environment? Can you bring empathy, organisation, and resilience to support vulnerable individuals? We’re looking for a Safe Communities Coordinator to join us at Bromford Flagship Livewest. As a Safe Communities Coordinator, you’ll play a vital role in creating safer, more sustainable communities. You’ll often be the first point of contact for tenants, providing a compassionate, victim-focused response to reports of anti-social behaviour and safeguarding concerns.

Working closely with the Safe Communities team, you’ll support case management and administration, ensuring services are delivered in line with policy and high-quality standards.

Location: Any Flagship Office - Bury St Edmunds, Dereham, Melton, Norwich (Please note, regular travel to other Flagship Offices will be required for team meetings, collaboration days and joint working)

Hours: Full time - 37 hpw - Mon-Fri

Contract: Permanent

What You'll Be Doing

• Act as the first point of contact for tenants and victims
• Manage and triage reports of anti-social behaviour quickly and effectively
• Complete risk assessments and accurately record incidents
• Set up and support case management processes
• Provide additional victim support and care where needed
• Ensure safeguarding is considered and escape concerns appropriately
• Assist with meetings, note-taking, and project work
• Support community engagement activities and events
• Work collaboratively across the team to deliver the right outcomes for tenants

What You'll Bring

• Experience in a customer facing environment
• Knowledge of Social Housing, particularly anti-social behaviour, domestic abuse, and safeguarding
• Ability to build rapport with tenants
• A qualification in ASB/Community Safety – or a willingness to work towards one
• Highly organised with excellent attention to detail
• Empathetic and patient when supporting vulnerable individuals
• Confident in multi-tasking in a busy environment
• Skilled in using Microsoft Office applications
• Educated to GCSE level (or equivalent)

What We Offer?

• Supportive team dedicated to helping people feel safe in their homes
• Opportunity to develop your skills
• Play an invaluable role in completing meaningful work, and making a genuine difference in people’s lives every day.
• Expand your knowledge on Social Housing and tenant needs
• Qualification and ongoing training in ASB/Community Safety
• Agile working

In addition to the above and a competitive salary, you can view our full benefits package here.

How to apply

To apply please click “apply online” below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 30th June 2026 (Midnight)

First Interview Date: 7th July 2026 at Coppice House (Bury St Edmunds)

Applications may be reviewed, and candidates invited to interview ahead of the close date. No Agencies please.

About Us

Here at Bromford Flagship Livewest we create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.