We're excited to share this fantastic opportunity to join Bromford Flagship Livewest as a Customer Delivery Manager and help us continue to deliver outstanding services to our tenants.
We’re looking for an experienced and motivated Customer Delivery Manager (Heating) to lead operational teams delivering high-quality heating services. This is a key leadership role where you’ll ensure our customers’ homes are safe, secure and warm, while driving outstanding service delivery and performance.
Reporting to the M&E Programme Manager, you’ll oversee the day-to-day delivery of servicing, repairs, maintenance and installations, ensuring work is completed right first time and on time.
Location: Norwich
Hours: 40 hpw
Contract: Permanent inc. company car
What You’ll Be Doing
- Leading and supporting operational teams to deliver safe, compliant, high-quality heating services
- Managing day-to-day service delivery, ensuring effective planning and clear priorities
- Providing visible leadership, coaching and development to build high-performing teams
- Taking responsibility for health & safety and ensuring full regulatory compliance
- Monitoring performance, using data and insight to drive productivity and improvement
- Managing resources effectively to deliver value for money
- Owning customer outcomes, resolving complex issues and ensuring a positive experience
- Supporting contract performance, cost control and reporting
- Collaborating with internal teams and external partners to achieve organisational goals
What You’ll Bring
We’re looking for someone who brings a mix of operational expertise, leadership and customer focus. You will have:
- Experience supervising teams in a housing, technical or customer‑focused environment
- Essential, industry‑recognised gas qualifications including CCN1, CENWAT, CKR1, HTR1 and CPA1, or Renewable accreditations to support delivery of ASHP, enabling you to effectively oversee heating and gas operations
- Strong leadership skills and the ability to manage performance and handle challenging situations
- A solid understanding of health & safety legislation and compliance requirements
- Excellent organisational skills, with the ability to plan, prioritise and deliver results
- Confidence using data and insight to monitor performance and drive improvements
- A passion for delivering excellent customer outcomes
To discover further details about the role, its responsibilities, and the experience we’re looking for, view the Customer Delivery Manager (Heating) - The Part I Play document here.
What We Offer
- Opportunity to lead impactful services that make a real difference to customers’ homes
- Supportive environment focused on people development and growth
- A role where you can shape service delivery and drive continuous improvement
- Competitive salary and benefits package
About Us
Bromford Flagship Livewest - By joining us you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
Our values guide how we work every day:
- Customer driven – putting customers and their safety at the heart of every decision
- Ambitious – always looking for better, smarter ways to deliver great services
- All‑in – working together, owning problems and following things through
