At a Glance
- Tasks: Support customers in managing their tenancies and solve housing-related issues.
- Company: Join Bromford Flagship Livewest, dedicated to tackling the housing crisis.
- Benefits: Competitive salary, company car, and ongoing professional development.
- Other info: Dynamic team environment with opportunities for progression.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Strong communication skills and a compassionate approach required.
The predicted salary is between 30000 - 40000 £ per year.
At Bromford Flagship Livewest, we’re committed to solving the housing crisis in the East of England. We’re now looking for a passionate and proactive Housing Officer to join our Newtide Housing team and help make a real difference to our customers’ lives. In this role, you’ll deliver a supportive, customer-focused approach to tenancy management, ensuring our customers can enjoy their homes and successfully sustain their tenancies. You’ll play a key role in bringing our vision of “Housing Made Simple” to life—making it easier for customers to rent their homes while ensuring compliance with relevant legislation and policies.
Please note: This role will cover East Suffolk, extending north to Great Yarmouth, with the understanding that the role may require working with tenants within the wider East Operating Area; travel is expected to other parts of the company's geographic operating area and offices.
Base Location: Riduna Park, Melton
Hours: Full Time - 37 hpw - Monday-Friday
Contract: Permanent + Car
What You'll be Doing:
- Managing a varied caseload of tenancies, prioritising support based on customer needs
- Building strong relationships with customers, providing guidance and support to sustain tenancies
- Addressing tenancy-related issues such as safeguarding, hoarding, mental health concerns and property condition
- Supporting the management of tenancy breaches and investigating tenancy fraud
- Working closely with colleagues and external partners to deliver the best outcomes for customers
- Providing clear, empathetic communication—even in complex or sensitive situations
What You'll Bring:
- Strong communication skills, with the ability to explain complex issues in a clear and engaging way
- A compassionate and empathetic approach to customer service
- The ability to manage and prioritise a busy caseload effectively
- A proactive, solution-focused mindset
- GCSEs (or equivalent)
- A full UK driving licence and willingness to travel
What We Offer:
- The opportunity to make a genuine difference in your community
- Ongoing development, including knowledge of housing law and the wider housing sector
- The chance to build relationships across a forward-thinking organisation
- A supportive team environment with a strong focus on learning and growth
- Competitive salary
- Company Car
- Progression opportunities
Housing Officer Housing · Newtide Homes · Mobile - East Anglia · employer: Flagship Group
At Newtide Homes, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the East of England. Our supportive work culture fosters personal and professional growth, offering ongoing development opportunities in housing law and tenancy management. With a competitive salary, company car, and a focus on building strong relationships within a forward-thinking team, we empower our Housing Officers to truly make a difference in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer Housing · Newtide Homes · Mobile - East Anglia ·
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Flagship Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Flagship Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer Housing · Newtide Homes · Mobile - East Anglia ·
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Flagship Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Flagship Group
✨Get to Know Public Sector Values
Before your interview with Flagship Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Flagship Group.
