At a Glance
- Tasks: Provide compassionate support via phone, email, and live chat to help customers with housing queries.
- Company: Join Bromford Flagship Livewest, a social housing provider passionate about equality and community.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and access to health and well-being programs.
- Other info: Structured hours, opportunities for development, and a leadership team that inspires you.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, ideally in a contact centre or similar role.
The predicted salary is between 28500 - 30553 £ per year.
Would you like to join us on a mission to tackle the housing crisis in the East of England? Here at Bromford Flagship Livewest, we're a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Customer Driven, Ambitious, All In and delivering top-notch customer service.
We’re currently recruiting for a number of full-time Customer Service Advisors with a variety of shift patterns. Location: Dereham office, Office Based. Hybrid working opportunities may be considered upon successful completion of probationary period.
Full time working patterns: 37 hours per week;
- Week 1: 8:00am to 4:30pm (1 hour lunch break)
- Week 2: 8:30am to 5:00pm (1 hour lunch break)
- Week 3: 9:30am to 6:00pm (1 hour lunch break) (1 shift per week will be 30 mins shorter to total 37 hours)
These roles are ideal for individuals looking for structured hours within a supportive and dynamic team environment.
What You'll be Doing
As a Customer Service Advisor, you’ll deliver compassionate, accurate, and timely support across phone, email, and live chat. You’ll handle a wide range of queries often related to housing, repairs, and sensitive personal circumstances with empathy and professionalism. You’ll take ownership of each interaction, listen actively, and provide clear resolutions, helping build trust and confidence in our services.
Please see the attached The Customer Services Advisor The Part I Play Statement, for further information on the role and its responsibilities. Applications are welcomed for the role of Customer Service Advisor from people with experience working in a customer service role, ideally in a contact centre or similar environment.
What We Offer
In return for your hard work, we offer a competitive salary of £27,667.79 per annum and a benefits package that includes:
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
and that’s not all! We’re also proud to offer:
- Opportunities for development (including apprenticeships, our Academy, and various training options).
- Health and well-being programs and initiatives.
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
- A Leadership Team that inspires, develops, and supports you.
Additional Information
Closing Date: 2nd August 2026 (Midnight) Assessment centre dates: Thursday 6th August or Friday 7th August 2026 Start date (if successful): Tuesday 1st September Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants.
About Us
Flagship is part of Bromford Flagship Livewest. We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.
Customer Services Advisor Central Services · Customer Services · Michael Chaplin House, Dereham employer: Flagship Group
Flagship Group is an exceptional employer that prioritises community impact and employee well-being. Located in Norwich, we offer a supportive work culture that fosters collaboration and personal growth, alongside a competitive salary and comprehensive benefits package. Join us to make a meaningful difference in people's lives while advancing your career in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor Central Services · Customer Services · Michael Chaplin House, Dereham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flagship Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flagship Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor Central Services · Customer Services · Michael Chaplin House, Dereham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flagship Group:Your cover letter is your chance to shine! Tell us why you want to work at Flagship Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flagship Group!
How to prepare for a job interview at Flagship Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
