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For Companies At a Glance
- Tasks: Analyse data, gather insights, and enhance user experience in a dynamic startup environment.
- Company: Join Flagright, an early-stage Y Combinator startup with a mission to combat financial crime.
- Benefits: Equity from day one, meaningful work, and great career development opportunities.
- Why this job: Make a real impact while working with a top-tier team in a low-bureaucracy culture.
- Qualifications: 1-3 years in product operations, strong communication skills, and a passion for continuous learning.
- Other info: Hybrid role with remote work on Mondays and Fridays; must be based in London.
The predicted salary is between 36000 - 60000 £ per year.
This is a hybrid position where you will work remotely on Monday and Friday. You will need to be self-motivated and able to work independently with minimal supervision. Flagright offers exciting career growth opportunities for motivated individuals looking to take the next step in their careers. If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early-stage startup, we want to hear from you.
Responsibilities
- Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience.
- Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements.
- Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience.
- Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements.
- Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product.
- Conduct periodic check-in meetings with customers and guide them through the product to ensure better understanding and ease of use.
- Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness.
- Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices.
- Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates.
- Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement.
- Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction.
Your profile
- The candidate must be based in London and authorized to work in London without sponsorship.
- 1-3 years of experience as a Product Operations Analyst or a similar role.
- Excellent written and verbal communication skills in English are essential for effective customer interactions.
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations.
- Familiarity with product lifecycle management principles and methodologies.
- Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support.
- Knowledge of product management frameworks and methodologies is desirable.
- Familiarity with project management tools and software for planning, tracking, and collaborating on projects.
- Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.
- Continuous learning mindset, keeping up with industry trends and best practices in product operations and management.
- Travel flexibility for customer meetings or team gatherings, as needed.
Preferred Qualifications
- Understanding of anti-fraud, anti-money laundering, or compliance domains.
- Previous experience in a product-focused role within the fintech industry.
- Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements.
- Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.
- Familiarity with risk management principles and methodologies, specifically related to product operations.
- Understanding of sanctions screening processes and familiarity with industry-standard sanction lists.
- Knowledge of data privacy regulations and practices related to handling sensitive financial information.
- Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes.
- Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations.
- Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence.
Benefits
- Get equity from day 1 at a Y Combinator startup.
- Do something meaningful; help stop human trafficking, money laundering, and terrorism financing.
- Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir.
- Great career development opportunities in a fast-growing early-stage startup.
- Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.
- Experience an international work culture in a flat organizational structure.
Before you apply
We do not recommend you apply if you aren’t interested in pushing yourself and growing rapidly. At Flagright, we maintain an extremely high bar for all team members. We conduct performance evaluations honestly and fairly, focusing on continuous improvement rather than simply providing kind feedback.
Product Operations Analyst - London employer: Flagright
Contact Detail:
Flagright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Analyst - London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at startups. Use LinkedIn to connect and engage with them; you never know who might have a lead on that Product Operations Analyst role.
✨Tip Number 2
Prepare for interviews by practising common questions related to product operations. Think about how you can showcase your data analysis skills and your ability to work independently. We want to see your enthusiasm shine through!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. At StudySmarter, we believe in finding the right fit, so make sure to highlight why you’re excited about working at Flagright in your conversations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your interest and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Product Operations Analyst - London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love to see candidates who are genuinely excited about joining our team and making a difference in the fintech space.
Tailor Your Experience: Make sure to highlight your relevant experience as a Product Operations Analyst or in similar roles. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon where possible. This will help us understand your qualifications quickly and easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Flagright
✨Know Your Data Tools
Make sure you’re familiar with the data analysis tools mentioned in the job description. Brush up on how to identify trends and patterns, as you'll likely be asked to demonstrate your analytical skills during the interview.
✨Understand Customer Needs
Since this role involves interacting with customers, prepare to discuss how you’ve previously identified customer pain points and translated them into actionable product requirements. Have specific examples ready to showcase your experience.
✨Showcase Your Communication Skills
Excellent written and verbal communication is key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like product enhancements or operational efficiency.
✨Demonstrate a Continuous Learning Mindset
The fintech industry is always evolving, so be prepared to talk about how you stay updated with industry trends and best practices. Mention any relevant courses, webinars, or articles you've engaged with recently to show your commitment to growth.
