At a Glance
- Tasks: Analyse data to identify trends and enhance user experience; participate in customer meetings for requirements.
- Company: Join an early-stage startup focused on product operations within the fintech industry.
- Benefits: Enjoy a hybrid work model with remote work on Mondays and Fridays.
- Other info: Candidates must be based in London and authorized to work without sponsorship.
- Why this job: This role offers the chance to drive product enhancements and operational excellence in a dynamic environment.
- Qualifications: 1-3 years of experience as a Product Operations Analyst; excellent communication skills in English required.
The predicted salary is between 35000 - 45000 £ per year.
The candidate must be based in London and authorized to work in London without sponsorship. Please note that visa sponsorship is not supported. This is a hybrid position where you will work remotely on Monday and Friday.
Requirements:
- 1-3 years of experience as a Product Operations Analyst or a similar role.
- Excellent written and verbal communication skills in English are essential for effective customer interactions.
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations.
- Familiarity with product lifecycle management principles and methodologies.
- Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support.
- Knowledge of product management frameworks and methodologies is desirable.
- Familiarity with project management tools and software for planning, tracking, and collaborating on projects.
- Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.
- Continuous learning mindset, keeping up with industry trends and best practices in product operations and management.
- Travel flexibility for customer meetings or team gatherings, as needed (Desirable).
- Understanding of anti-fraud, anti-money laundering, or compliance domains (Desirable).
- Previous experience in a product-focused role within the fintech industry (Desirable).
- Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements (Desirable).
- Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS (Desirable).
- Familiarity with risk management principles and methodologies, specifically related to product operations (Desirable).
- Understanding of sanctions screening processes and familiarity with industry-standard sanction lists (Desirable).
- Knowledge of data privacy regulations and practices related to handling sensitive financial information (Desirable).
- Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes (Desirable).
- Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations (Desirable).
- Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence.
- You will need to be self-motivated and able to work independently with minimal supervision.
If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early-stage startup, we want to hear from you.
What the job involves:
- Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience.
- Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements.
- Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience.
- Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements.
- Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product.
- Conduct periodic check-in meetings with customers and guide them through the product to ensure better understanding and ease of use.
- Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness.
- Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices.
- Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates.
- Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement.
- Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction.
Product Operations Analyst employer: Flagright
This early-stage fintech startup is located in London, offering a hybrid work model. The team values continuous learning and innovation, aiming to enhance product operations and customer satisfaction.
We think you need these skills to ace Product Operations Analyst
Data Analysis
Communication Skills
Product Lifecycle Management
Cross-Functional Collaboration
Project Management Tools
Independent Work
Continuous Learning Mindset
