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For Companies At a Glance
- Tasks: Analyse data, gather insights, and enhance user experience in a dynamic startup environment.
- Company: Join Flagright, an innovative Y Combinator startup tackling serious global issues.
- Benefits: Equity from day one, meaningful work, and great career development opportunities.
- Why this job: Make a real impact while working with top-tier professionals in fintech.
- Qualifications: 1-3 years in product operations, strong communication skills, and data analysis proficiency.
- Other info: Enjoy a low-bureaucracy culture with minimal meetings and a flat organisational structure.
The predicted salary is between 36000 - 60000 £ per year.
This is a hybrid position where you will work remotely on Monday and Friday. You will need to be self-motivated and able to work independently with minimal supervision. Flagright offers exciting career growth opportunities for motivated individuals looking to take the next step in their careers. If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early-stage startup, we want to hear from you.
Responsibilities
- Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience.
- Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements.
- Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience.
- Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements.
- Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product.
- Conduct periodic check-in meetings with customers and guide them through the product to ensure better understanding and ease of use.
- Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness.
- Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices.
- Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates.
- Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement.
- Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction.
Your profile
- The candidate must be based in London and authorized to work in London without sponsorship. Please note that visa sponsorship is not supported.
- 1-3 years of experience as a Product Operations Analyst or a similar role.
- Excellent written and verbal communication skills in English are essential for effective customer interactions.
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations.
- Familiarity with product lifecycle management principles and methodologies.
- Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support.
- Knowledge of product management frameworks and methodologies is desirable.
- Familiarity with project management tools and software for planning, tracking, and collaborating on projects.
- Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.
- Continuous learning mindset, keeping up with industry trends and best practices in product operations and management.
- Travel flexibility for customer meetings or team gatherings, as needed.
Preferred Qualifications
- Understanding of anti-fraud, anti-money laundering, or compliance domains.
- Previous experience in a product-focused role within the fintech industry.
- Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements.
- Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.
- Familiarity with risk management principles and methodologies, specifically related to product operations.
- Understanding of sanctions screening processes and familiarity with industry-standard sanction lists.
- Knowledge of data privacy regulations and practices related to handling sensitive financial information.
- Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes.
- Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations.
- Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence.
Benefits
- Get equity from day 1 at a Y Combinator startup.
- Do something meaningful; help stop human trafficking, money laundering, and terrorism financing.
- Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir.
- Great career development opportunities in a fast-growing early-stage startup.
- Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.
- Experience an international work culture in a flat organizational structure.
Before you apply
We do not recommend you apply if you aren’t interested in pushing yourself and growing rapidly. At Flagright, we maintain an extremely high bar for all team members. We conduct performance evaluations honestly and fairly, focusing on continuous improvement rather than simply providing kind feedback.
Product Operations Analyst - London employer: Flagright
Contact Detail:
Flagright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Analyst - London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at startups. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to product operations. Think about how your skills can enhance user experience and operational efficiency, and be ready to share specific examples from your past roles.
✨Tip Number 3
Show your enthusiasm for the company and its mission during interviews. Research Flagright’s values and be prepared to discuss how you can contribute to their goals, especially in combating issues like human trafficking and money laundering.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Flagright.
We think you need these skills to ace Product Operations Analyst - London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and making a difference in the fintech space.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the responsibilities listed in the job description. We want to see how your skills can directly contribute to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Product Operations Analyst role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Flagright
✨Know Your Data Tools
Make sure you’re familiar with the data analysis tools mentioned in the job description. Brush up on how to identify trends and patterns, as you'll likely be asked to demonstrate your analytical skills during the interview.
✨Understand Customer Needs
Prepare to discuss how you’ve previously gathered customer requirements and translated them into actionable insights. Think of specific examples where you identified pain points and proposed solutions that enhanced user experience.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex concepts in simple terms, especially when discussing how you would interact with customers and stakeholders.
✨Demonstrate a Continuous Learning Mindset
Research current trends in fintech and product operations. Be prepared to discuss how you stay updated with industry advancements and how this knowledge can benefit the company. Showing enthusiasm for learning will resonate well with the interviewers.
