At a Glance
- Tasks: Welcome clients and manage reception duties while leading a dynamic team.
- Company: Join a market-leading firm known for exceptional client service.
- Benefits: Enjoy career development, training, and a vibrant work environment.
- Other info: Flexible hours for events and opportunities to grow within the company.
- Why this job: Be the face of the company and make a lasting impression on clients.
- Qualifications: Experience in corporate reception and strong client service skills required.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity to join our market leading Reception and Client Services department that provides high-quality advice to private and commercial clients.
The department comprises of Reception and Client Services Manager, Client Receptionist, Client Hospitality Co-ordinator and two Client Hospitality Assistants. This role will support the Reception & Client Services Manager, ensuring that all visitors and clients are greeted in a warm and professional manner and that all reception areas operate a high-quality service at all times. There will also be the need to carry out Reception and Client Services duties alongside team management responsibilities. For example; greeting clients and visitors, maintaining the diary and meeting room bookings, ensuring meeting rooms are prepared for meetings and events as well as answering calls to reception promptly and professionally.
In view of our growing department, we aim to recruit astute, motivated and enthusiastic individuals to represent the Fladgate brand. We offer exceptional training and career development and the opportunity to learn from some of the best in the business. Flexibility is required at times to support with out of hours breakfast and evening events.
Key Responsibilities- In the absence of the Reception and Client Services Manager, the Reception Co-ordinator is responsible for motivating, providing guidance and support to the team to ensure the highest standard of client care and service.
- Ensuring the team provide a professional and friendly service and projects a positive and friendly image of the Firm.
- Taking responsibility for quality assurance in the reception area and throughout the client floor to deliver an excellent service experience.
- Overseeing regular checks of meeting rooms and client facing areas throughout the day to ensure the Firm is presented to a high standard.
- Proactive in attending to any issues and can be flexible to respond to last minute requests/changes in room requirements.
- Undertaking periodic checks of meeting room credenzas to ensure they remain clean and tidy, with appropriate storage contents.
- Liaise with the Hospitality Co-ordinator to top up supplies as appropriate.
- Monitoring and managing the workflow of the reception team in order to ensure that resources are allocated appropriately.
- Coordinating rotas, lunches, holidays and late cover for the team to ensure sufficient cover when the Reception and Client services manager is away.
- Overseeing daily workflow to ensure meeting room requirements are met through daily and weekly checks of all meetings in the room booking system.
- Working closely with event hosts and PA to the Executive Board for external and large internal events.
- Completing the event checklist with both the Reception and Client Service Hospitality Co-ordinator.
- Holding responsibility for meeting room management for AGM meetings and internal departmental training.
- Liaising with business support teams and event organisers, compiling an event checklist that is circulated to all the required business support teams in a timely manner.
- Placing orders for meeting room stationary supplies and undertaking a monthly stock check of any stationery supplies.
- Reviewing and authorising invoices and processing all expenses claims in a prompt manner.
- Ensuring all regular suppliers and contractors contact details are collated, accessible by the team and updated when required.
- Ensuring that information in all the systems used by the reception team is accurate and up to date.
- Overseeing the switchboard operations, ensuring that telephone callers are greeted in a polite and courteous manner.
- Reporting all faults to the IT department and monitoring these to resolution.
- Taking ownership for seeking swift resolution on all known issues and follow up accordingly.
- Developing knowledge of the business, its partners and clients to ensure that enquiries are dealt with appropriately.
- A minimum of three years in a fast paced corporate reception.
- Strong and credible experience in a highly client-service focused environment.
- A team player with the ability to multi-task and take ownership of work.
- Highly accurate and with a keen attention to detail in all areas of work.
- Previous experience managing a busy switchboard is essential.
- Calm, confident and resilient.
- A professional, willing and ‘can-do’ attitude and flexibility to support with out of hours breakfast and evening events.
- Demonstrates a good ability to build and maintain working relationships across all areas of the business.
- Excellent IT skills, including advanced working knowledge of Microsoft Word and Office packages.
- Confident communicator with a positive work ethic and the ability to build credible relationships with clients both internal and external.
Reception Coordinator employer: Fladgate LLP
Fladgate is an exceptional employer located in the heart of London, offering a vibrant work culture that prioritises client service excellence and team collaboration. With a strong commitment to employee development, we provide comprehensive training and growth opportunities, ensuring our staff are equipped to thrive in their roles. Our dynamic environment fosters flexibility and innovation, making it an ideal place for motivated individuals seeking a rewarding career in a prestigious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fladgate LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fladgate LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fladgate LLP:Your cover letter is your chance to shine! Tell us why you want to work at Fladgate LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fladgate LLP!
How to prepare for a job interview at Fladgate LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
