At a Glance
- Tasks: Lead the transformation of member experience and create engaging value propositions.
- Company: Dynamic professional membership organisation with a collaborative culture.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Home-based role with occasional travel; great visibility and influence.
- Why this job: Shape the future of member engagement and make a real impact.
- Qualifications: Experience in member-focused roles and strategic thinking skills.
The predicted salary is between 65000 - 65000 € per year.
Can you take a member value proposition back to first principles, design it around what members actually need, and build the commercial case to back it? Are you equally comfortable setting the strategic direction and rolling up your sleeves to make it happen in a lean, fast-moving organisation? Can you turn deep member insight and segmentation into clear, engaging propositions that genuinely change behaviour and drive participation? If so, this could be the perfect opportunity for you!
We are working with a professional body that is agile in the truest sense. Decision-making moves quickly. The culture is collegiate and genuinely non-hierarchical.
This is an opportunity to step into a newly created, high-impact role at a national professional membership organisation that is actively reshaping its future. The organisation serves a large, diverse professional community, with multiple routes, needs and expectations. As Head of Member Experience, you will shape the future direction of the member offer. You will lead a full review of the member value proposition, grounded in member insight, segmentation and need. You will define what membership should mean today and in the future, how different member groups are best served, and how engagement can be rebuilt in ways that are credible, relevant and commercially sound. You will work closely with the leadership team, bringing the member voice directly into commercial and strategic decision-making.
Over your first 6–12 months, success will look like:
- A clear, compelling member value proposition that is understood internally and meaningful externally
- Well-defined member segments, with a differentiated approach to engagement and value
- A credible, deliverable strategy for member experience and engagement, aligned to the organisation’s wider transformation
- Foundations in place to rebuild sentiment, trust and long-term participation
This is a senior role with real visibility, influence and scope to grow. You will have direct exposure to the executive team and elected leadership and will play a central part in shaping the organisation’s next phase.
Key facts
- Salary: £65,000 p.a.
- Full-time, permanent role
- Location: home-based with occasional travel to the office for team meetings and member engagement activities. Ideally, the successful candidate will have easy access to London.
About you
You are someone who understands that membership value is both emotional and commercial, and you know how to design for both. You will likely be someone who:
- Has demonstrable experience leading member-focused functions, with accountability for experience and outcomes
- Has a strong record of shaping and embedding member experience strategies that operate across an organisation, not just within a single team
- Is confident at driving initiatives that cut across functions, with the credibility to influence senior leaders and align stakeholders
- Is commercially minded and strategically astute, able to connect member experience activity to wider business goals such as retention, growth and long-term value
- Communicates clearly and persuasively, comfortable translating complex ideas into compelling narratives for a range of audiences
- Is highly collaborative, with a natural ability to build trusted relationships and networks across teams, partners and professional communities
- Is comfortable working with digital platforms and CRM systems, with the judgement to identify and adopt new digital approaches that improve service quality, efficiency and member support
This role will suit someone who can handle complexity, wants real influence, and is motivated by creating an offer that is genuinely valuable for members.
Interested? Apply with your CV and covering letter by 09:00 am on Wednesday 22nd April 2026. For a confidential conversation before applying, with FJWilson Talent, please contact us on 0203 195 3600, or email us at resourcingteam@fjwilson.com.
Our privacy policy is available on our website: https://www.fjwilson.com/privacy/
FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy. FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Head of Member Experience employer: FJWilson Talent Services
Join a dynamic and agile professional membership organisation that values collaboration and innovation. As the Head of Member Experience, you will have the opportunity to shape the future of member engagement in a non-hierarchical culture that prioritises member insights and strategic decision-making. With a competitive salary and the flexibility of a home-based role, this position offers significant visibility and influence, along with ample opportunities for personal and professional growth within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Member Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Head of Member Experience role.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience in shaping member-focused strategies. This will help you stand out during interviews and demonstrate your ability to drive engagement.
✨Tip Number 3
Be ready to discuss insights! Familiarise yourself with current trends in member experience and be prepared to share your thoughts on how to enhance value propositions. This shows you're not just a candidate, but a thought leader.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for the role right from the start!
We think you need these skills to ace Head of Member Experience
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your CV and cover letter to reflect the values and needs of the organisation. Show us that you get what membership means and how it can evolve!
Be Clear and Concise:We love a good story, but keep it relevant! Use clear language and avoid jargon. Make sure your experience and skills shine through without unnecessary fluff. We want to see how you can contribute to our member experience right from the get-go.
Showcase Your Impact:When detailing your past roles, focus on the outcomes you achieved. Use metrics where possible to demonstrate how your initiatives improved member engagement or satisfaction. We’re looking for someone who can drive real change!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter. Plus, it shows us you’re keen and know how to follow instructions. We can’t wait to hear from you!
How to prepare for a job interview at FJWilson Talent Services
✨Know Your Member Value Proposition
Before the interview, dive deep into understanding what a member value proposition truly means. Be ready to discuss how you would approach designing it from first principles, focusing on actual member needs. This shows that you can think strategically and practically.
✨Showcase Your Experience with Member Engagement
Prepare specific examples of how you've successfully led member-focused initiatives in the past. Highlight your ability to shape strategies that resonate across an organisation, not just within one team. This will demonstrate your capability to drive change at a higher level.
✨Communicate Clearly and Persuasively
Practice translating complex ideas into simple, engaging narratives. During the interview, aim to communicate your thoughts clearly, as this role requires you to influence senior leaders and align stakeholders. Use storytelling techniques to make your points memorable.
✨Be Ready to Discuss Digital Approaches
Familiarise yourself with the latest digital platforms and CRM systems relevant to member engagement. Be prepared to discuss how you would leverage these tools to improve service quality and efficiency. This shows that you're not only strategic but also tech-savvy.
