At a Glance
- Tasks: Provide first-line support for customers needing travel and medical assistance.
- Company: Dynamic company offering 24/7 operations in travel and medical assistance.
- Benefits: Competitive salary, flexible working options, and career progression opportunities.
- Other info: Flexible shifts with remote, hybrid, and in-office options available.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service role within a 24/7 operations environment providing first-line support for customers, healthcare providers, and business partners requiring medical or travel assistance. Responsible for handling incoming calls, collecting key case information, creating accurate records, and routing cases to the appropriate internal teams.
Key Responsibilities- Answer inbound calls from customers, providers, facilities, and partners.
- Complete initial case intake, gathering relevant personal, travel, medical, and incident details.
- Create, update, and maintain case records within internal systems.
- Verify eligibility and identify any coverage concerns using available resources.
- Manage shared inboxes, upload documents, and correctly tag correspondence.
- Liaise with healthcare providers and customers to obtain required documentation or medical history.
- Support case managers with administrative tasks such as chasing updates, arranging payments, accommodation, or transport.
- Route cases to the correct internal teams (medical, transport, assistance, authorisations).
- Recognise urgent situations and escalate to clinical or senior staff when required.
- Fluent written and spoken English.
- Minimum 1 year customer service experience, ideally in a busy contact centre or fast-paced environment.
- Strong communication skills with the ability to remain calm and professional under pressure.
- Excellent attention to detail and accurate data entry skills.
- Confident using multiple systems simultaneously.
- Good organisational skills and ability to prioritise workload.
- Team player with the ability to use initiative.
- Rotational shift pattern covering evenings, weekends, and public holidays.
- Remote, Hybrid and In-Office positions available.
- Progression opportunities into case coordination or operations roles.
Customer Service Representative in York employer: FJN Solutions
Join a dynamic team as a Customer Service Representative in a supportive and fast-paced environment, where your contributions directly impact the lives of those seeking travel and medical assistance. With a strong emphasis on employee growth, we offer clear progression paths into case coordination or operations roles, alongside a flexible working model that includes remote, hybrid, and in-office options. Our culture prioritises teamwork and professional development, making us an excellent employer for those looking to make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in York
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you stay calm and professional under pressure, just like you’ll need to in the job.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples from your past experience that highlight your attention to detail and ability to manage multiple tasks. We want to see how you shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Customer Service Representative in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially in fast-paced environments, and showcase how your skills match the job description.
Show Off Your Communication Skills:Since this role requires strong communication skills, use clear and concise language in your application. Demonstrate your ability to remain calm under pressure by sharing examples from your past experiences.
Attention to Detail is Key:Pay close attention to detail when filling out your application. Double-check for any typos or errors, as accuracy is crucial in this role. We want to see that you can create and maintain accurate records!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at FJN Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in a travel and medical assistance context. Familiarise yourself with the key tasks like handling inbound calls, managing case records, and liaising with healthcare providers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experience where you effectively handled customer queries or resolved issues. Practice articulating these scenarios clearly, as it will demonstrate your ability to remain calm and professional under pressure, which is essential in a busy contact centre environment.
✨Highlight Your Attention to Detail
In this role, accuracy is key. Be ready to discuss how you've ensured precision in your previous jobs, especially when it comes to data entry and record-keeping. You might even want to mention specific tools or systems you've used to maintain high standards of accuracy, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to prioritise workload. Think of situations where you had to manage multiple tasks or deal with urgent cases. Practising your responses will help you feel more at ease during the interview and showcase your initiative and teamwork abilities.
