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- Tasks: Lead IT services delivery, ensuring security, reliability, and alignment with business strategy.
- Company: Dynamic organisation focused on innovation and customer-first culture.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Why this job: Make a significant impact in IT operations and drive strategic relationships.
- Qualifications: Experience in managing large IT contracts, cybersecurity knowledge, and ITIL processes.
- Other info: Join a high-performance team with a focus on continuous improvement and resilience.
The predicted salary is between 80000 - 100000 £ per year.
Leads the delivery of secure, reliable, and cost-effective IT services, ensuring alignment with business strategy and customer needs. Accountable for end-to-end IT operations, outsourced service providers, and technology risk, with a strong focus on performance, governance, and commercial value.
Key Contributions:
- Oversee IT operations across infrastructure, applications, networks, and end-user services, ensuring high availability and performance.
- Manage strategic relationships with external IT partners, driving service quality, accountability, and value from outsourced contracts.
- Implement and assure robust cybersecurity controls, including vulnerability management, monitoring, and incident response readiness.
- Own IT service governance, including service catalogue, SLAs/KPIs, and continuous improvement initiatives.
- Ensure effective cost management of IT services, including hosting, change requests, and supplier spend.
- Lead business continuity and disaster recovery planning, ensuring resilience of critical services.
- Maintain compliance with regulatory and data protection requirements, supporting audits and governance frameworks.
- Drive a customer-first, high-performance culture while influencing senior stakeholders across the organisation.
Experience and Qualifications:
- Proven experience managing large IT outsourcing contracts in the Insurance and ideally Insurance Broking sector.
- Extensive hands-on experience across infrastructure, networks, cloud services, and application management.
- Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure-by-design principles.
- Proven capability in managing ITIL-aligned service management processes (incident, problem, change, and release management).
- Understanding of regulatory and compliance frameworks such as PCI-DSS, GDPR, and FCA requirements (preferred).
- Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial.
Head of Information Technology Services in Slough employer: FJN Solutions
Contact Detail:
FJN Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Information Technology Services in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience in managing large outsourcing contracts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with IT operations, cybersecurity, and service management. This will give you an edge during interviews and show potential employers what you can bring to the table.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, and news sources to keep your knowledge fresh. This will not only help you in interviews but also demonstrate your passion for the field.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview. Let’s get you that Head of IT Services role!
We think you need these skills to ace Head of Information Technology Services in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing IT services, especially in the Insurance sector, and showcase any relevant certifications you have. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of IT Services role. Share specific examples of how you've driven service quality and managed relationships with external partners. Let us know what makes you tick!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in service availability or cost savings. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at FJN Solutions
✨Know Your IT Stuff
Make sure you brush up on your knowledge of IT operations, especially in areas like infrastructure, networks, and cloud services. Be ready to discuss your hands-on experience and how it aligns with the company's needs.
✨Showcase Your Cybersecurity Savvy
Since cybersecurity is a big deal for this role, prepare to talk about your experience with vulnerability management and incident response. Bring examples of how you've implemented robust controls in past roles.
✨Understand the Business Side
This position requires a strong alignment with business strategy. Be prepared to discuss how you've managed IT services to drive commercial value and improve service quality in previous roles.
✨Prepare for Governance Questions
Expect questions around IT service governance, SLAs, and compliance frameworks. Have specific examples ready that demonstrate your ability to maintain high standards and manage relationships with external partners.