At a Glance
- Tasks: Provide first-line support for customers needing travel and medical assistance.
- Company: Dynamic company offering 24/7 operations in travel and medical assistance.
- Benefits: Competitive salary, flexible working options, and career progression opportunities.
- Other info: Rotational shifts available with remote, hybrid, and in-office options.
- Why this job: Join a supportive team and make a difference in people's lives every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service role within a 24/7 operations environment providing first-line support for customers, healthcare providers, and business partners requiring medical or travel assistance. Responsible for handling incoming calls, collecting key case information, creating accurate records, and routing cases to the appropriate internal teams.
Key Responsibilities- Answer inbound calls from customers, providers, facilities, and partners.
- Complete initial case intake, gathering relevant personal, travel, medical, and incident details.
- Create, update, and maintain case records within internal systems.
- Verify eligibility and identify any coverage concerns using available resources.
- Manage shared inboxes, upload documents, and correctly tag correspondence.
- Liaise with healthcare providers and customers to obtain required documentation or medical history.
- Support case managers with administrative tasks such as chasing updates, arranging payments, accommodation, or transport.
- Route cases to the correct internal teams (medical, transport, assistance, authorisations).
- Recognise urgent situations and escalate to clinical or senior staff when required.
- Fluent written and spoken English.
- Minimum 1 year customer service experience, ideally in a busy contact centre or fast-paced environment.
- Strong communication skills with the ability to remain calm and professional under pressure.
- Excellent attention to detail and accurate data entry skills.
- Confident using multiple systems simultaneously.
- Good organisational skills and ability to prioritise workload.
- Team player with the ability to use initiative.
- Rotational shift pattern covering evenings, weekends, and public holidays.
- Remote, Hybrid and In-Office positions available.
- Progression opportunities into case coordination or operations roles.
Customer Service Representative in Norwich employer: FJN Solutions
Join a dynamic team as a Customer Service Representative in a supportive and fast-paced environment, where your contributions directly impact the lives of those seeking travel and medical assistance. With a strong emphasis on employee growth, we offer clear progression pathways into case coordination or operations roles, alongside a flexible working model that includes remote, hybrid, and in-office options. Our commitment to fostering a collaborative work culture ensures that you will thrive while providing essential support to our customers and partners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Norwich
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you stay calm and professional under pressure, just like you’ll need to in the job.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples from your past experience that highlight your attention to detail and ability to manage multiple tasks. We want to see how you shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Customer Service Representative in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially in fast-paced environments, and show us how you can handle the responsibilities mentioned in the job description.
Show Off Your Communication Skills:Since this role requires strong communication skills, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or the examples you provide, let us see how you can remain calm and professional under pressure.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. Use bullet points to make your achievements stand out and ensure that all the information is accurate and well-organised.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at FJN Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in a travel and medical assistance context. Familiarise yourself with the key tasks like handling inbound calls, managing case records, and liaising with healthcare providers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare to demonstrate how you've effectively communicated in previous customer service positions. Think of specific examples where you remained calm under pressure or resolved a difficult situation. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this job, especially when it comes to accurate data entry and maintaining case records. Be ready to discuss how you've ensured accuracy in your past roles. You might even want to mention any systems or processes you've used to double-check your work, as this will show your commitment to quality.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle urgent situations. Think about times when you had to escalate an issue or manage multiple priorities. Practising these responses will help you feel more prepared and confident when faced with similar questions during the interview.
