At a Glance
- Tasks: Provide first-line support for customers needing travel and medical assistance.
- Company: Dynamic company offering 24/7 operations in travel and medical assistance.
- Benefits: Competitive salary, flexible working options, and career progression opportunities.
- Other info: Rotational shifts with remote, hybrid, and in-office positions available.
- Why this job: Join a supportive team and make a difference in people's lives every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service role within a 24/7 operations environment providing first-line support for customers, healthcare providers, and business partners requiring medical or travel assistance. Responsible for handling incoming calls, collecting key case information, creating accurate records, and routing cases to the appropriate internal teams.
Key Responsibilities- Answer inbound calls from customers, providers, facilities, and partners.
- Complete initial case intake, gathering relevant personal, travel, medical, and incident details.
- Create, update, and maintain case records within internal systems.
- Verify eligibility and identify any coverage concerns using available resources.
- Manage shared inboxes, upload documents, and correctly tag correspondence.
- Liaise with healthcare providers and customers to obtain required documentation or medical history.
- Support case managers with administrative tasks such as chasing updates, arranging payments, accommodation, or transport.
- Route cases to the correct internal teams (medical, transport, assistance, authorisations).
- Recognise urgent situations and escalate to clinical or senior staff when required.
- Fluent written and spoken English.
- Minimum 1 year customer service experience, ideally in a busy contact centre or fast-paced environment.
- Strong communication skills with the ability to remain calm and professional under pressure.
- Excellent attention to detail and accurate data entry skills.
- Confident using multiple systems simultaneously.
- Good organisational skills and ability to prioritise workload.
- Team player with the ability to use initiative.
- Rotational shift pattern covering evenings, weekends, and public holidays.
- Remote, Hybrid and In-Office positions available.
- Progression opportunities into case coordination or operations roles.
Customer Service Representative in Newport employer: FJN Solutions
Join a dynamic team as a Customer Service Representative in a supportive and fast-paced environment, where your contributions directly impact the lives of those seeking travel and medical assistance. With competitive salaries, flexible working options including remote and hybrid roles, and clear pathways for career progression, we prioritise employee growth and well-being. Our collaborative culture fosters teamwork and innovation, making us an excellent employer for those looking to make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newport
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you stay calm and professional under pressure, just like you’ll need to in the job.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples from your past experience that highlight your attention to detail and ability to manage multiple tasks. We want to see how you shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Customer Service Representative in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially in fast-paced environments, and showcase how your skills align with the job description.
Showcase Your Communication Skills:Since this role requires strong communication skills, use your application to demonstrate your ability to convey information clearly. Write in a professional yet friendly tone, and ensure your written English is fluent and error-free.
Highlight Attention to Detail:Attention to detail is key in this role, so make sure to emphasise your data entry skills and accuracy in your application. You could mention specific examples where you’ve successfully managed records or handled sensitive information.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s a straightforward process, and you’ll be able to attach your tailored CV and cover letter easily!
How to prepare for a job interview at FJN Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in a travel and medical assistance context. Familiarise yourself with the key tasks like handling inbound calls, managing case records, and liaising with healthcare providers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experience where you effectively handled customer queries or resolved issues. Practice articulating your thoughts clearly and calmly, as this will demonstrate your ability to remain professional under pressure, which is essential in a busy contact centre environment.
✨Highlight Your Attention to Detail
In this role, accuracy is key. Be ready to discuss how you've ensured precision in your previous jobs, especially when it comes to data entry and record-keeping. You might even want to mention specific tools or systems you've used to maintain high standards of detail, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Think of situations where you had to manage multiple responsibilities or deal with urgent cases. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
