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- Tasks: Lead IT services delivery, ensuring security, reliability, and alignment with business strategy.
- Company: Dynamic insurance company focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a significant impact in IT operations while driving a customer-first culture.
- Qualifications: Experience in managing large IT contracts, cybersecurity knowledge, and ITIL service management skills.
- Other info: Join a forward-thinking team with a focus on resilience and continuous improvement.
The predicted salary is between 70000 - 90000 £ per year.
Leads the delivery of secure, reliable, and cost-effective IT services, ensuring alignment with business strategy and customer needs. Accountable for end-to-end IT operations, outsourced service providers, and technology risk, with a strong focus on performance, governance, and commercial value.
Key Contributions:
- Oversee IT operations across infrastructure, applications, networks, and end-user services, ensuring high availability and performance.
- Manage strategic relationships with external IT partners, driving service quality, accountability, and value from outsourced contracts.
- Implement and assure robust cybersecurity controls, including vulnerability management, monitoring, and incident response readiness.
- Own IT service governance, including service catalogue, SLAs/KPIs, and continuous improvement initiatives.
- Ensure effective cost management of IT services, including hosting, change requests, and supplier spend.
- Lead business continuity and disaster recovery planning, ensuring resilience of critical services.
- Maintain compliance with regulatory and data protection requirements, supporting audits and governance frameworks.
- Drive a customer-first, high-performance culture while influencing senior stakeholders across the organisation.
Experience and Qualifications:
- Proven experience managing large IT outsourcing contracts in the Insurance and ideally Insurance Broking sector.
- Extensive hands-on experience across infrastructure, networks, cloud services, and application management.
- Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure-by-design principles.
- Proven capability in managing ITIL-aligned service management processes (incident, problem, change, and release management).
- Understanding of regulatory and compliance frameworks such as PCI-DSS, GDPR, and FCA requirements (preferred).
- Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial.
Head of Technology / Service Management in London employer: FJN Solutions
Contact Detail:
FJN Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technology / Service Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services sector, especially those who have experience in managing large outsourcing contracts. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Showcase your expertise! When you get the chance to meet potential employers or attend industry events, don’t hold back on sharing your knowledge about cybersecurity and service management. This will help you stand out as a candidate who truly understands the field.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s IT operations. Understand their current challenges and think about how your experience can help them improve performance and governance. Tailoring your answers to their specific needs can make a huge difference!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Head of Technology / Service Management in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing IT operations, outsourcing contracts, and cybersecurity. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Technology role. Share specific examples of your achievements in IT service management that demonstrate your capabilities.
Showcase Your Leadership Skills: As a leader, it's crucial to show how you've influenced teams and stakeholders in previous roles. We love seeing examples of how you've driven a customer-first culture and improved service quality in your past experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at FJN Solutions
✨Know Your IT Services Inside Out
Make sure you’re well-versed in the specifics of IT service delivery, especially in relation to infrastructure, applications, and networks. Brush up on your knowledge of SLAs, KPIs, and how they align with business strategy. This will show that you understand the core responsibilities of the role.
✨Showcase Your Cybersecurity Savvy
Given the emphasis on cybersecurity in the job description, be prepared to discuss your experience with vulnerability management and incident response. Bring examples of how you've implemented robust cybersecurity controls in previous roles to demonstrate your expertise.
✨Highlight Your Relationship Management Skills
Talk about your experience managing strategic relationships with external IT partners. Be ready to share specific instances where you’ve driven service quality and accountability from outsourced contracts, as this is crucial for the role.
✨Demonstrate a Customer-First Mindset
The role requires a high-performance culture focused on customer needs. Prepare to discuss how you've influenced senior stakeholders and fostered a customer-first approach in your previous positions. This will help illustrate your leadership style and alignment with the company’s values.