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- Tasks: Lead IT services delivery, ensuring security, reliability, and alignment with business strategy.
- Company: Dynamic organisation focused on innovation and customer-first culture.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Why this job: Make a significant impact in IT operations and drive strategic relationships.
- Qualifications: Experience in managing large IT contracts, cybersecurity knowledge, and ITIL processes.
- Other info: Join a high-performance team with a focus on continuous improvement and resilience.
The predicted salary is between 80000 - 100000 £ per year.
Leads the delivery of secure, reliable, and cost-effective IT services, ensuring alignment with business strategy and customer needs. Accountable for end-to-end IT operations, outsourced service providers, and technology risk, with a strong focus on performance, governance, and commercial value.
Key Contributions:
- Oversee IT operations across infrastructure, applications, networks, and end-user services, ensuring high availability and performance.
- Manage strategic relationships with external IT partners, driving service quality, accountability, and value from outsourced contracts.
- Implement and assure robust cybersecurity controls, including vulnerability management, monitoring, and incident response readiness.
- Own IT service governance, including service catalogue, SLAs/KPIs, and continuous improvement initiatives.
- Ensure effective cost management of IT services, including hosting, change requests, and supplier spend.
- Lead business continuity and disaster recovery planning, ensuring resilience of critical services.
- Maintain compliance with regulatory and data protection requirements, supporting audits and governance frameworks.
- Drive a customer-first, high-performance culture while influencing senior stakeholders across the organisation.
Experience and Qualifications:
- Proven experience managing large IT outsourcing contracts in the Insurance and ideally Insurance Broking sector.
- Extensive hands-on experience across infrastructure, networks, cloud services, and application management.
- Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure-by-design principles.
- Proven capability in managing ITIL-aligned service management processes (incident, problem, change, and release management).
- Understanding of regulatory and compliance frameworks such as PCI-DSS, GDPR, and FCA requirements (preferred).
- Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial.
Head of Information Technology Services in London employer: FJN Solutions
Contact Detail:
FJN Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Information Technology Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those in insurance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with infrastructure and cybersecurity. Real-life examples will make you stand out.
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for someone like you. Plus, applying directly can sometimes give you a leg up in the hiring process. Don’t miss out!
We think you need these skills to ace Head of Information Technology Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing IT services, especially in areas like cybersecurity and outsourcing contracts. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of IT Services role. Share specific examples of your past achievements that relate to the key contributions listed in the job description.
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise! Mention your hands-on experience with infrastructure, networks, and cloud services. We’re looking for someone who can hit the ground running, so make those skills pop!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FJN Solutions
✨Know Your IT Stuff
Make sure you brush up on your knowledge of IT operations, especially in areas like infrastructure, networks, and cloud services. Be ready to discuss your hands-on experience and how it aligns with the company's needs.
✨Showcase Your Cybersecurity Savvy
Since cybersecurity is a big deal for this role, prepare to talk about your experience with vulnerability management and incident response. Bring examples of how you've implemented robust controls in past roles.
✨Understand the Business Side
This position requires a strong alignment with business strategy. Be prepared to discuss how you've managed IT services to drive commercial value and improve service quality in previous roles.
✨Prepare for Governance Questions
Expect questions around IT service governance, SLAs, and compliance frameworks. Have specific examples ready that demonstrate your ability to maintain high standards and manage relationships with external partners.