At a Glance
- Tasks: Manage urgent medical cases and coordinate care for clients abroad.
- Company: Dynamic insurance company with a supportive 24/7 operations team.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Join a fast-paced environment with potential for career advancement.
- Why this job: Make a real difference in people's lives during their toughest moments.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re hiring a Medical Assistance Case Manager for an insurance company to join a fast-paced, 24/7 operations team supporting insured clients who need urgent medical help abroad. You’ll be the key point of contact for customers in challenging situations — coordinating medical care, assessing insurance coverage, and ensuring timely, empathetic support from first contact through to resolution.
What you’ll be doing:
- Managing medical assistance cases from start to finish
- Coordinating hospitals, doctors, and travel arrangements
- Checking policy coverage and authorising treatment within guidelines
- Supporting clients and families with clear, compassionate communication
- Keeping accurate case records and escalating where needed
What we’re looking for:
- Customer service or contact centre experience (or 1+ year in claims/case handling)
- Calm, organised, and confident working under pressure
- Strong communication skills and a naturally empathetic approach
- Comfortable working shifts in a 24/7 environment
- Experience in insurance, healthcare, or medical coordination is a bonus
Insurance Case Manager employer: FJN Solutions
As an Insurance Case Manager with our dynamic team, you'll thrive in a supportive and fast-paced environment that values empathy and clear communication. We offer comprehensive training, opportunities for professional growth, and a culture that prioritises teamwork and client care, all while working in a location that provides a vibrant atmosphere for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Case Manager
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and healthcare sectors. Use LinkedIn or even local meetups to connect with professionals who can give you insights or refer you to open positions.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've shown empathy and strong communication skills. We all know that being calm under pressure is key, so have examples ready to showcase your experience.
✨Tip Number 3
Don’t forget to research the company! Understand their values and how they support clients in urgent situations. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Insurance Case Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or case handling. We want to see how your skills match the role of a Medical Assistance Case Manager, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients in urgent situations and how your calm, organised nature makes you a perfect fit for our fast-paced team.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure to demonstrate your ability to convey information clearly and compassionately in your application. We love seeing examples of how you've supported clients in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FJN Solutions
✨Know Your Stuff
Make sure you understand the insurance and medical assistance landscape. Brush up on common terms and processes related to case management, as well as the specific services the company offers. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since the role requires a compassionate approach, be ready to share examples of how you've handled difficult situations with clients in the past. Highlight your ability to remain calm and supportive under pressure, as this is crucial for the job.
✨Practice Your Communication Skills
Effective communication is key in this role. Prepare to demonstrate your ability to convey complex information clearly and compassionately. You might even want to role-play potential scenarios with a friend to get comfortable with your responses.
✨Be Ready for Shift Work Questions
Since the position involves working in a 24/7 environment, be prepared to discuss your availability and flexibility regarding shifts. Show that you understand the demands of the role and are willing to adapt to meet the needs of the team.
