At a Glance
- Tasks: Lead the strategy and performance of core insurance platforms while driving innovation.
- Company: Join a leading insurance firm with a focus on technology and transformation.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a significant impact in the insurance industry through technology leadership.
- Qualifications: Extensive experience in insurance platform operations and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
- Head of IT Platforms - Personal Lines Broking - 2 Days Per Week in London
- Overview
Senior technology leadership role responsible for the strategy, governance, performance, and continuous improvement of a core insurance platform ecosystem, including policy administration systems, digital product platforms, integrations, and data flows.
Accountable for ensuring platform resilience, security, regulatory compliance, supplier performance, and alignment with business objectives.
Leads a specialist team covering platforms, insurance products, delivery, and change management, acting as the primary technology partner to the business for platform transformation, product enablement, and lifecycle management.
Key Responsibilities
- Platform Ownership & Operations
- Own platform availability, performance, resilience, and support across core insurance systems and integrations.
- Oversee platform roadmaps, technical debt, lifecycle management, and service improvement initiatives.
- Ensure effective incident management, root-cause analysis, release governance, and operational documentation.
- Maintain reliable platform operations across customer journeys, policy administration, pricing, insurer connectivity, finance interfaces, and data flows.
- Change Delivery & Product Enablement
- Lead delivery of platform‑related business, regulatory, and customer‑driven change initiatives.
- Manage demand prioritisation, balancing commercial objectives, operational stability, compliance, and technical sustainability.
- Drive continuous improvement in customer experience, operational efficiency, and platform usability.
- Manage relationships with technology suppliers, managed service providers, and delivery partners.
- Own supplier governance, performance management, service reviews, SLAs, KPIs, and escalation processes.
- Maximise value from technology investments through commercial oversight and effective change control.
- Coordinate delivery across multiple third‑party providers and stakeholders.
- Risk, Security & Resilience
- Ensure robust cyber security, operational resilience, and risk management across platform environments.
- Oversee controls relating to access management, patching, vulnerability management, monitoring, backup, and disaster recovery.
- Lead platform incident response, recovery activities, and remediation programmes.
- Support operational resilience planning, testing, and documentation.
- Governance & Compliance
- Ensure compliance with relevant financial services regulations, data protection requirements, and internal governance standards.
- Support audits, regulatory reviews, supplier assurance activities, and remediation actions.
- Contribute to wider technology strategy, architecture, and governance forums.
- Key Skills
- Strategic technology leadership
- Platform and service management
- Insurance technology expertise
- Supplier and vendor management
- Regulatory compliance and risk management
- Operational resilience and cyber security
- Stakeholder engagement and influence
- Commercial and financial management
- Change and transformation leadership
- Customer‑focused decision making
Experience Required
- Significant experience leading insurance platform operations, transformation, or migration programmes within a regulated insurance distribution environment.
- Experience of working within personal lines broking.
- Strong knowledge of policy administration systems, insurer integrations, pricing, aggregators, digital customer journeys, and insurance operations.
- Proven experience managing outsourced technology providers and complex supplier ecosystems.
- Strong understanding of platform governance, change delivery, release management, and operational resilience.
- Knowledge of financial services regulation, data protection, and customer outcome frameworks.
- Experience working in agile and product‑led delivery environments desirable.
- Previous experience with insurance software vendors or platform providers advantageous.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Platforms
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like FJN Solutions). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like FJN Solutions. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Head of IT Platforms
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at FJN Solutions.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at FJN Solutions. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at FJN Solutions
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at FJN Solutions to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at FJN Solutions, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding FJN Solutions's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
