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- Tasks: Lead IT services delivery, ensuring security, reliability, and alignment with business strategy.
- Company: Dynamic organisation focused on innovative IT solutions in the insurance sector.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Why this job: Make a significant impact on IT operations and drive innovation in a customer-first culture.
- Qualifications: Experience in managing large IT contracts and strong knowledge of cybersecurity and ITIL processes.
- Other info: Join a high-performance team and influence senior stakeholders across the organisation.
The predicted salary is between 80000 - 100000 £ per year.
Leads the delivery of secure, reliable, and cost-effective IT services, ensuring alignment with business strategy and customer needs. Accountable for end-to-end IT operations, outsourced service providers, and technology risk, with a strong focus on performance, governance, and commercial value.
Key Contributions:
- Oversee IT operations across infrastructure, applications, networks, and end-user services, ensuring high availability and performance.
- Manage strategic relationships with external IT partners, driving service quality, accountability, and value from outsourced contracts.
- Implement and assure robust cybersecurity controls, including vulnerability management, monitoring, and incident response readiness.
- Own IT service governance, including service catalogue, SLAs/KPIs, and continuous improvement initiatives.
- Ensure effective cost management of IT services, including hosting, change requests, and supplier spend.
- Lead business continuity and disaster recovery planning, ensuring resilience of critical services.
- Maintain compliance with regulatory and data protection requirements, supporting audits and governance frameworks.
- Drive a customer-first, high-performance culture while influencing senior stakeholders across the organisation.
Experience and Qualifications:
- Proven experience managing large IT outsourcing contracts in the Insurance and ideally Insurance Broking sector.
- Extensive hands-on experience across infrastructure, networks, cloud services, and application management.
- Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure-by-design principles.
- Proven capability in managing ITIL-aligned service management processes (incident, problem, change, and release management).
- Understanding of regulatory and compliance frameworks such as PCI-DSS, GDPR, and FCA requirements (preferred).
- Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial.
Head of Information Technology Services employer: FJN Solutions
Contact Detail:
FJN Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Information Technology Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience in managing large outsourcing contracts. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential employers or attend industry events, don’t hold back on discussing your hands-on experience with infrastructure and cybersecurity. Let them see how you can add value to their team.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL processes and compliance frameworks. Be ready to discuss how you've implemented these in past roles. This will show you're not just a fit for the role but also a strategic thinker who understands the bigger picture.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Head of Information Technology Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing IT services, especially in the Insurance sector, and showcase your hands-on skills in infrastructure and cybersecurity.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your background aligns with our needs. Mention specific achievements that demonstrate your ability to lead IT operations and manage outsourcing contracts effectively.
Showcase Your Certifications: If you've got any relevant certifications like ITIL or CISSP, flaunt them! They can really set you apart from other candidates and show us you're serious about your professional development in IT services.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FJN Solutions
✨Know Your IT Landscape
Before the interview, brush up on the latest trends in IT services, especially in the insurance sector. Familiarise yourself with key concepts like ITIL processes, cybersecurity measures, and cloud services. This will help you speak confidently about how your experience aligns with the company's needs.
✨Showcase Your Leadership Skills
As a Head of IT Services, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully managed teams and outsourced contracts in the past. Highlight your ability to drive performance and foster a customer-first culture, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios where you've implemented governance frameworks or managed incidents effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Understand Compliance and Risk Management
Given the importance of regulatory compliance in this role, be ready to discuss your knowledge of frameworks like GDPR and PCI-DSS. Share your experiences in managing technology risk and ensuring data protection, as this will show your readiness to handle the responsibilities of the position.