At a Glance
- Tasks: Provide first-line support for customers needing travel and medical assistance.
- Company: Dynamic company offering 24/7 operations in travel and medical assistance.
- Benefits: Competitive salary, flexible working options, and career progression opportunities.
- Other info: Rotational shifts with remote, hybrid, and in-office positions available.
- Why this job: Join a supportive team and make a difference in people's lives every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service role within a 24/7 operations environment providing first-line support for customers, healthcare providers, and business partners requiring medical or travel assistance. Responsible for handling incoming calls, collecting key case information, creating accurate records, and routing cases to the appropriate internal teams.
Key Responsibilities- Answer inbound calls from customers, providers, facilities, and partners.
- Complete initial case intake, gathering relevant personal, travel, medical, and incident details.
- Create, update, and maintain case records within internal systems.
- Verify eligibility and identify any coverage concerns using available resources.
- Manage shared inboxes, upload documents, and correctly tag correspondence.
- Liaise with healthcare providers and customers to obtain required documentation or medical history.
- Support case managers with administrative tasks such as chasing updates, arranging payments, accommodation, or transport.
- Route cases to the correct internal teams (medical, transport, assistance, authorisations).
- Recognise urgent situations and escalate to clinical or senior staff when required.
- Fluent written and spoken English.
- Minimum 1 year customer service experience, ideally in a busy contact centre or fast-paced environment.
- Strong communication skills with the ability to remain calm and professional under pressure.
- Excellent attention to detail and accurate data entry skills.
- Confident using multiple systems simultaneously.
- Good organisational skills and ability to prioritise workload.
- Team player with the ability to use initiative.
- Rotational shift pattern covering evenings, weekends, and public holidays.
- Remote, Hybrid and In-Office positions available.
- Progression opportunities into case coordination or operations roles.
Customer Service Representative in Exeter employer: FJN Solutions
Join a dynamic team as a Customer Service Representative in a supportive and fast-paced environment, where your contributions directly impact the lives of those seeking travel and medical assistance. With a strong emphasis on employee growth, we offer clear progression pathways into case coordination or operations roles, alongside a flexible working model that includes remote, hybrid, and in-office options. Our commitment to fostering a collaborative work culture ensures that you will thrive while providing essential support to our customers and partners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Exeter
✨Tip Number 1
Get to know the company! Research their values and mission. When you apply through our website, tailor your approach to show how you align with what we stand for. It’ll make you stand out!
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common customer service scenarios. We want to see how you handle pressure and tricky situations, so be ready to showcase your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider info about the role and help us see your enthusiasm for joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the position and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Customer Service Representative in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially in fast-paced environments, and showcase how your skills match the job description.
Show Off Your Communication Skills:Since this role requires strong communication skills, use clear and concise language in your application. Demonstrate your ability to remain calm under pressure by sharing examples from your past experiences.
Attention to Detail is Key:Pay close attention to detail when filling out your application. Double-check for any typos or errors, as accuracy is crucial in this role. We want to see that you can create and maintain accurate records!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at FJN Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in a travel and medical assistance context. Familiarise yourself with the key tasks like handling inbound calls and managing case records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experience where you effectively handled customer queries or resolved issues. Practice articulating these scenarios clearly, as it will demonstrate your ability to remain calm and professional under pressure.
✨Highlight Your Attention to Detail
In this role, accuracy is key. Be ready to discuss how you've ensured precision in your previous jobs, especially when it comes to data entry or record-keeping. You might even want to mention specific tools or systems you've used to maintain high standards of detail.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle urgent situations or manage multiple tasks simultaneously. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
