At a Glance
- Tasks: Provide first-line support for customers needing travel and medical assistance.
- Company: Dynamic company offering 24/7 operations in travel and medical assistance.
- Benefits: Competitive salary, flexible working options, and career progression opportunities.
- Other info: Flexible shifts with remote, hybrid, and in-office options available.
- Why this job: Join a supportive team and make a difference in people's lives every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service role within a 24/7 operations environment providing first-line support for customers, healthcare providers, and business partners requiring medical or travel assistance. Responsible for handling incoming calls, collecting key case information, creating accurate records, and routing cases to the appropriate internal teams.
Key Responsibilities- Answer inbound calls from customers, providers, facilities, and partners.
- Complete initial case intake, gathering relevant personal, travel, medical, and incident details.
- Create, update, and maintain case records within internal systems.
- Verify eligibility and identify any coverage concerns using available resources.
- Manage shared inboxes, upload documents, and correctly tag correspondence.
- Liaise with healthcare providers and customers to obtain required documentation or medical history.
- Support case managers with administrative tasks such as chasing updates, arranging payments, accommodation, or transport.
- Route cases to the correct internal teams (medical, transport, assistance, authorisations).
- Recognise urgent situations and escalate to clinical or senior staff when required.
- Fluent written and spoken English.
- Minimum 1 year customer service experience, ideally in a busy contact centre or fast-paced environment.
- Strong communication skills with the ability to remain calm and professional under pressure.
- Excellent attention to detail and accurate data entry skills.
- Confident using multiple systems simultaneously.
- Good organisational skills and ability to prioritise workload.
- Team player with the ability to use initiative.
- Rotational shift pattern covering evenings, weekends, and public holidays.
- Remote, Hybrid and In-Office positions available.
- Progression opportunities into case coordination or operations roles.
Customer Service Representative in Cheltenham employer: FJN Solutions
Join a dynamic team as a Customer Service Representative in a supportive and fast-paced environment, where your contributions directly impact the lives of those seeking travel and medical assistance. With competitive salaries and flexible working options, including remote and hybrid roles, we prioritise employee well-being and growth, offering clear pathways for career advancement into case coordination or operations. Our collaborative culture fosters teamwork and innovation, making us an excellent employer for those looking to make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Cheltenham
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since this role involves answering inbound calls, try role-playing with a friend. This will help you stay calm and professional under pressure, just like you’ll need to in the job.
✨Tip Number 3
Be ready to showcase your attention to detail. During interviews, share examples of how you've accurately handled data or managed multiple tasks. It’s all about proving you can juggle responsibilities like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Representative in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially in fast-paced environments, and show us how your skills match what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and healthcare providers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would handle calls and correspondence.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This shows us that you can maintain accurate records and manage case information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at FJN Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in a travel and medical assistance context. Familiarise yourself with the key tasks like handling inbound calls and managing case records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experience where you effectively handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to remain calm and professional under pressure, which is essential in a busy environment.
✨Highlight Your Attention to Detail
Given the importance of accurate data entry and case management, be ready to discuss how you've ensured precision in your previous roles. You might want to share specific instances where your attention to detail made a difference, such as catching an error before it escalated or maintaining organised records.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle urgent situations or manage multiple tasks simultaneously. Practising these scenarios can help you articulate your thought process and decision-making skills, showing that you can think on your feet in a fast-paced environment.
