At a Glance
- Tasks: Provide first-line support for customers needing travel and medical assistance.
- Company: Dynamic company offering 24/7 operations in travel and medical assistance.
- Benefits: Competitive salary, flexible working options, and career progression opportunities.
- Other info: Flexible shifts with remote, hybrid, and in-office options available.
- Why this job: Join a supportive team and make a difference in people's lives every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 26000 £ per year.
Customer Service role within a 24/7 operations environment providing first-line support for customers, healthcare providers, and business partners requiring medical or travel assistance. Responsible for handling incoming calls, collecting key case information, creating accurate records, and routing cases to the appropriate internal teams.
Key Responsibilities- Answer inbound calls from customers, providers, facilities, and partners.
- Complete initial case intake, gathering relevant personal, travel, medical, and incident details.
- Create, update, and maintain case records within internal systems.
- Verify eligibility and identify any coverage concerns using available resources.
- Manage shared inboxes, upload documents, and correctly tag correspondence.
- Liaise with healthcare providers and customers to obtain required documentation or medical history.
- Support case managers with administrative tasks such as chasing updates, arranging payments, accommodation, or transport.
- Route cases to the correct internal teams (medical, transport, assistance, authorisations).
- Recognise urgent situations and escalate to clinical or senior staff when required.
- Fluent written and spoken English.
- Minimum 1 year customer service experience, ideally in a busy contact centre or fast-paced environment.
- Strong communication skills with the ability to remain calm and professional under pressure.
- Excellent attention to detail and accurate data entry skills.
- Confident using multiple systems simultaneously.
- Good organisational skills and ability to prioritise workload.
- Team player with the ability to use initiative.
- Rotational shift pattern covering evenings, weekends, and public holidays.
- Remote, Hybrid and In-Office positions available.
- Progression opportunities into case coordination or operations roles.
Customer Service Representative in Cardiff employer: FJN Solutions
Join a dynamic team as a Customer Service Representative in a supportive and fast-paced environment, where your contributions directly impact the lives of those seeking travel and medical assistance. With a strong emphasis on employee growth, we offer clear progression pathways into case coordination or operations roles, alongside a flexible working model that includes remote, hybrid, and in-office options. Our culture prioritises teamwork and professional development, making us an excellent employer for those looking to make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Cardiff
✨Tip Number 1
Get to know the company! Research their values and mission. When you apply through our website, tailor your approach to show how you align with what we stand for. It’ll make you stand out!
✨Tip Number 2
Practice your phone skills! Since this role involves answering inbound calls, try mock calls with friends or family. This will help you stay calm and professional under pressure, just like we do at StudySmarter.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you’ve managed multiple tasks or prioritised workloads in previous roles. We love team players who can juggle responsibilities!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. We appreciate that kind of initiative!
We think you need these skills to ace Customer Service Representative in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially in fast-paced environments, and show us how you can handle the responsibilities mentioned in the job description.
Show Off Your Communication Skills:Since this role requires strong communication skills, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or the examples you provide, let us see how you can remain calm and professional under pressure.
Attention to Detail is Key:We’re looking for someone with excellent attention to detail. Make sure your application is free from typos and errors. You could even mention specific instances where your attention to detail made a difference in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re keen on joining the StudySmarter team. We can’t wait to hear from you!
How to prepare for a job interview at FJN Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in a travel and medical assistance context. Familiarise yourself with the key tasks like handling inbound calls, managing case records, and liaising with healthcare providers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experience where you effectively handled customer queries or resolved issues. Practice articulating these scenarios clearly, demonstrating your ability to remain calm and professional under pressure, which is essential in a busy contact centre environment.
✨Highlight Your Attention to Detail
In this role, accuracy is key. Be ready to discuss how you've ensured precision in your previous jobs, especially when it comes to data entry and record-keeping. You might even want to mention specific tools or systems you've used to maintain high standards of detail, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to prioritise workload. Think of situations where you had to manage multiple tasks or deal with urgent cases. Practising your responses will help you demonstrate your initiative and teamwork skills, which are vital for success in this role.
