At a Glance
- Tasks: Lead and optimise multiple General Insurance portfolios for profitable growth and customer satisfaction.
- Company: Dynamic insurance company focused on innovation and customer-centric solutions.
- Benefits: Competitive salary, professional development, and opportunities for impactful leadership.
- Other info: Collaborative environment with a focus on strategic execution and cross-functional teamwork.
- Why this job: Shape the future of insurance products while driving real change in customer outcomes.
- Qualifications: Strong experience in General Insurance with proven success in portfolio management and product development.
The predicted salary is between 60750 - 74250 £ per year.
Purpose Senior commercial and product leadership role responsible for the performance, development and optimisation of multiple General Insurance portfolios.
Accountable for profitable growth, margin improvement, competitive positioning, customer outcomes and regulatory compliance.
The role works closely with insurer partners and internal stakeholders to execute portfolio strategy, identify new opportunities, develop propositions and ensure products remain commercially successful, customer-focused and compliant with Consumer Duty and fair value requirements.
Key Responsibilities
- Commercial & Portfolio Performance
- Own portfolio P&L performance, revenue growth, margin improvement and delivery against plan.
- Analyse pricing, loss ratios, MI and partner performance to identify opportunities and drive corrective action.
- Optimise product mix, benefits, channels and commercial arrangements to improve profitability while maintaining customer value.
- Support strategic and annual commercial planning, including forecasting and opportunity assessment.
- Product & Proposition Development
- Identify and assess new product and proposition opportunities based on customer, market and commercial insight.
- Own product roadmaps covering new products, enhancements and innovation.
- Lead products through the full lifecycle: opportunity identification, business case, design, governance, implementation, launch and in-life optimisation.
- Define appropriate target markets and ensure propositions are commercially viable, differentiated and customer-centric.
- Use customer research, market intelligence and feedback to identify opportunities for product improvement and simplification.
- In-Life Optimisation
- Drive ongoing improvements to pricing, benefits, costs, customer journeys, acquisition, retention and overall product economics.
- Monitor product performance and customer outcomes, identifying and implementing improvements.
- Ensure customer-facing materials and product documentation are clear, accurate and aligned with regulatory and customer understanding requirements.
- Market & Partner Management
- Maintain strong understanding of market trends, competitor activity and emerging customer needs.
- Identify growth opportunities, partnerships and market gaps.
- Act as senior commercial interface with insurer and underwriting partners.
- Lead partner performance management, business planning and commercial negotiations, influencing pricing and underwriting strategies where appropriate.
- Governance & Customer Outcomes
- Ensure products meet FCA product governance, Consumer Duty and fair value requirements.
- Contribute commercial insight to product reviews, fair value assessments and outcome testing.
- Ensure target markets, customer journeys and product documentation appropriately consider vulnerable customers and foreseeable harm.
- Provide clear commercial input to governance and senior decision-making forums.
- Leadership & Stakeholder Management
- Collaborate across Marketing, Digital, Operations, Finance, Pricing, Underwriting, Actuarial, Risk and Compliance.
- Lead cross-functional delivery of product and commercial initiatives.
- Represent the portfolios in senior forums and deputise for the relevant Product/Proposition Director when required.
Experience & Skills
- Strong commercial, product or proposition experience within General Insurance.
- Proven track record of improving portfolio performance, profitability and customer value.
- Experience working with insurers, underwriters and actuarial/pricing teams.
- Strong analytical and P&L management capability.
- Excellent negotiation, influencing and stakeholder management skills.
- Experience delivering product development, enhancements and in-life optimisation.
- Practical understanding of FCA product governance, Consumer Duty and fair value requirements.
- Strong customer-led proposition development and strategic execution skills.
- Relevant professional qualifications, such as ACII, desirable.
- #J-18808-Ljbffr
Head of Motor, Pet, Protection & New Products employer: FJN Recruitment Solutions
As the Head of Motor, Pet, Protection & New Products, you will join a dynamic and innovative team dedicated to driving profitable growth and enhancing customer value in the General Insurance sector. Our company fosters a collaborative work culture that prioritises employee development, offering numerous opportunities for professional growth and advancement. Located in a vibrant area, we provide a supportive environment where your contributions are valued, and you can make a meaningful impact on our customers and the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Motor, Pet, Protection & New Products
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like FJN Recruitment Solutions). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like FJN Recruitment Solutions. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Head of Motor, Pet, Protection & New Products
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at FJN Recruitment Solutions.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at FJN Recruitment Solutions. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at FJN Recruitment Solutions
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at FJN Recruitment Solutions to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at FJN Recruitment Solutions, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding FJN Recruitment Solutions's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
