Role Overview
The Schemes Manager will be responsible for the day-to-day operational management and
Role Overview
The Schemes Manager will be responsible for the day-to-day operational management and governance of a portfolio of insurance schemes. The role involves managing day-to-day scheme administration, responding to insurance queries, maintaining high-quality records, data management, account management activity and reviewing policy documentation. They will act as a point of coordination between insurers, brokers, internal teams, operations, finance, compliance and customer service teams to ensure schemes are well controlled and deliver positive customer outcomes.
Key Responsibilities
- Action all operational elements of assigned insurance schemes, ensuring processes are efficient, compliant and consistently delivered.
- Respond to insurance queries/complaints and complex referrals from clients, scheme members, brokers and insurers, providing clear, accurate and timely information.
- Manage monthly data ingestion and finance processes for some of the insurance schemes.
- Build relationships with scheme insurers, brokers and other third-party partners to build loyalty and mutual respect.
- Coordinate and process scheme renewals in a timely manner.
- Ensure clear governance, oversight and documentation are in place for each scheme, including controls, referral processes and escalation routes.
- Work with internal teams to improve customer journeys, reduce operational friction and ensure schemes are easy to administer and service where relevant.
- Support the launch of new schemes, products or partner propositions, ensuring operational readiness before go-live.
- Work with compliance and risk teams to ensure schemes meet regulatory requirements, including FCA expectations, conduct risk, fair value and customer outcome standards.
- Maintain shared inboxes, workflow systems and administration trackers to ensure efficient and complete management of scheme processes.
Essential Experience
- Experience working within the insurance sector, ideally across schemes, delegated authority, broker operations, underwriting operations, commercial insurance or specialist insurance products - travel insurance in particular.
- Strong understanding of insurance administration processes, policy lifecycles, renewals, referrals, claims touchpoints and customer service standards.
- Experience handling escalations, resolving service/product issues and coordinating activity across multiple schemes.
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Schemes Manager – Travel Insurance. employer: FJN Growth Solutions
As an International Benefits Consultant at our Hove office, you will thrive in a dynamic work culture that prioritises employee development and offers flexible working arrangements. We are committed to providing comprehensive training and support, ensuring you have the tools to excel in your role while fostering strong relationships with clients through expert knowledge and a consultative approach. Join us to be part of a collaborative team that values innovation and encourages personal growth, making it an excellent place for meaningful and rewarding employment.
