Our client is looking for a senior Pet Insurance Claims professional to take ownership of technical claims oversight, quality and governance within a growing insurance operation.
The Role Will Involve
- Acting as the senior technical authority for complex, high-value and contentious pet claims.
- Leading and supporting a specialist pet claims referral team.
- Providing technical oversight and challenge to TPAs.
- Conducting claims audits, file reviews and quality assessments.
- Identifying claims leakage, risk and opportunities for improvement.
- Supporting governance, compliance and FCA-related requirements.
- Using claims MI and data to drive improvements in quality and consistency.
- Providing technical input into digital claims, automation and decision-making initiatives.
We’re Looking For
- Strong technical pet insurance claims experience.
- Excellent knowledge of policy interpretation and complex claims assessment.
- Experience in technical oversight, audit or claims quality.
- A strong understanding of claims leakage, risk and financial exposure.
- Knowledge of FCA requirements and claims governance.
- Confident stakeholder management skills, including the ability to challenge TPAs and influence decisions.
Location: London / Hybrid, with some travel for partner visits.
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Pet Claims Manager employer: FJN Growth Solutions
As an International Benefits Consultant at our Hove office, you will thrive in a dynamic work culture that prioritises employee development and offers flexible working arrangements. We are committed to providing comprehensive training and support, ensuring you have the tools to excel in your role while fostering strong relationships with clients through expert knowledge and a consultative approach. Join us to be part of a collaborative team that values innovation and encourages personal growth, making it an excellent place for meaningful and rewarding employment.
