Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with car maintenance needs and provide exceptional service via phone, email, and chat.
- Company: Join Fixter, a fast-growing startup revolutionising car maintenance across Europe.
- Benefits: Fully remote role, career growth opportunities, and a supportive work culture.
- Other info: Collaborative environment focused on employee well-being and satisfaction.
- Why this job: Be the face of innovation in car care and make a real difference for customers.
- Qualifications: Experience in customer support or sales, excellent communication skills, and a passion for service.
The predicted salary is between 25000 - 30000 £ per year.
Fixter is a startup on a mission to revolutionise car maintenance by providing a world-class, stress-free digital experience for car owners. Since our launch in Manchester in 2017, we’ve expanded to over 120 towns and cities across the UK and France, helping thousands of users each month. As part of the Renault Group, we are growing rapidly and are committed to simplifying car care for customers across Europe.
We are looking for a dedicated Motor Service Advisor to join our team. In this role, you’ll be the face of Fixter, helping our customers with their car maintenance needs and ensuring they have a seamless, stress-free experience. You will provide timely, empathetic assistance via phone, email, and chat while collaborating with various teams to resolve issues and enhance the overall customer journey.
Key Responsibilities:- Provide exceptional customer service by handling inquiries via phone, email, and live chat.
- Keep our customers updated throughout the day on the status of their vehicles.
- Upsell additional products and services to customers.
- Troubleshoot and resolve customer concerns effectively, escalating issues to the appropriate team when necessary.
- Assist customers with booking services, answering questions about our offerings, and resolving issues related to their car maintenance experience.
- Maintain accurate customer records in our system, logging inquiries and interactions for future reference.
- Educate customers on Fixter’s services and tools to help them get the most out of their experience.
- Ensure customer satisfaction and foster positive relationships by addressing concerns and finding tailored solutions.
- Contribute to continuous improvement by providing feedback on customer pain points and suggesting enhancements to our services.
- Previous experience in customer support or a customer-facing role (preferably in a fast-paced, tech-driven environment).
- Some experience in telesales, business development or account management would be preferable.
- Excellent verbal and written communication skills.
- Ability to manage multiple customer inquiries simultaneously while maintaining a high standard of service.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Familiarity with CRM systems and customer support tools is a plus.
- Passion for providing outstanding customer service and creating a positive user experience.
- Be part of an innovative startup that’s transforming the car maintenance industry.
- Benefit from a fully remote role where you can work with a world class global team.
- Opportunity for career growth and development as Fixter expands across Europe.
- Collaborative, inclusive work culture with a focus on employee well-being and satisfaction.
Motor Service Advisor (South Africa Remote) in London employer: Fixter
Contact Detail:
Fixter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Service Advisor (South Africa Remote) in London
✨Tip Number 1
Get to know Fixter inside out! Familiarise yourself with their services and values. When you understand what they stand for, you can tailor your conversations to show how you fit into their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of Fixter, being able to convey information clearly and empathetically is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your proactive approach to resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Fixter team directly!
We think you need these skills to ace Motor Service Advisor (South Africa Remote) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to join Fixter.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills align with the role of Motor Service Advisor, so don’t hold back on showcasing your customer support background!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fixter
✨Know Your Stuff
Before the interview, make sure you understand Fixter's mission and services. Familiarise yourself with their approach to car maintenance and how they aim to provide a stress-free experience for customers. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations where you resolved issues or improved a customer's experience, as this will demonstrate your capability in handling inquiries effectively.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s crucial for a Motor Service Advisor to understand customer needs, so showing that you can listen and engage will set you apart.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team culture, growth opportunities, or how Fixter measures customer satisfaction. Asking questions shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.