At a Glance
- Tasks: Deliver exceptional customer service and provide expert advice on joinery and carpentry products.
- Company: Join a leading oak joinery store known for quality craftsmanship and innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Dynamic role with a focus on customer relationships and problem-solving.
- Why this job: Use your trade knowledge to help customers and make a real impact in their projects.
- Qualifications: Experience or strong understanding of joinery/carpentry and excellent communication skills.
The predicted salary is between 27500 - 30000 € per year.
Location: Unit 36 Leger Business Park, Churchill Rd, Doncaster, South Yorkshire, DN1 2TF.
Pay: £27,500.00-£30,000.00 per year
About FIXIMER LTD: FIXIMER LTD is a premier oak joinery store committed to delivering high-quality woodworking products and exceptional craftsmanship. Specializing in joinery solutions, our team values integrity, precision, and innovation. We foster a collaborative and supportive work environment where employees can grow and excel in their careers.
About the Role: We’re looking for a confident, customer‑focused Sales Customer Service Advisor with practical knowledge of joinery or carpentry to join our team. This is a fantastic opportunity for someone who enjoys helping customers, understands timber and construction products, and thrives in a fast‑paced retail or trade environment.
What You’ll Do:
- Provide outstanding customer service across in‑store, online, and telephone enquiries
- Support customers with technical advice on joinery, carpentry materials, tools, and installation requirements
- Recommend suitable products based on customer needs, measurements, and project specifications
- Explain product features, benefits, and applications clearly and confidently
- Assist customers in locating items and guide them through the full purchasing and payment process
- Handle complaints and resolve issues professionally and efficiently
- Process quotes and sales accurately while maintaining high service standards
- Work with sales leads to convert enquiries into successful purchases
- Build strong customer relationships that encourage repeat business and loyalty with trade and end‑user customers.
What You’ll Bring:
- Practical experience or strong technical understanding of joinery/carpentry
- Excellent communication and customer service skills
- Confidence in explaining technical information in a clear, friendly way
- Ability to problem‑solve and support customers with project‑specific queries
- A proactive, positive attitude and willingness to learn
- Experience in retail, trade counters, or customer service
Why Join Us:
- Supportive team environment
- A role where your hands‑on trade knowledge is genuinely valued
- Career progression within a growing business
Sales Customer Service Advisor (Joinery & Carpentry Specialist): Full-Time in Doncaster employer: Fiximer Ltd.
At FIXIMER LTD, we pride ourselves on being a premier oak joinery store that not only values exceptional craftsmanship but also fosters a supportive and collaborative work culture. Located in Doncaster, our team is dedicated to employee growth, offering career progression opportunities within a thriving business environment where your hands-on trade knowledge is genuinely appreciated. Join us to be part of a dynamic team that prioritises integrity, precision, and innovation while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Customer Service Advisor (Joinery & Carpentry Specialist): Full-Time in Doncaster
✨Tip Number 1
Get to know the company inside out! Research FIXIMER LTD, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for joinery and carpentry.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially those related to joinery and carpentry. Being prepared will help you shine during interviews.
✨Tip Number 3
Network like a pro! Connect with people in the industry, attend local events, or join online forums. You never know who might have a lead on a job or can give you insider tips about working at FIXIMER LTD.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at FIXIMER LTD.
We think you need these skills to ace Sales Customer Service Advisor (Joinery & Carpentry Specialist): Full-Time in Doncaster
Some tips for your application 🫡
Show Your Passion for Joinery:When writing your application, let your love for joinery and carpentry shine through! Share any relevant experiences or projects that highlight your practical knowledge and enthusiasm for the craft.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. We want to see how your experience aligns with what we’re looking for in a Sales Customer Service Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your previous roles and how they’ve prepared you for this position. Remember, we appreciate clarity just as much as we value craftsmanship!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at FIXIMER LTD!
How to prepare for a job interview at Fiximer Ltd.
✨Know Your Joinery and Carpentry
Brush up on your knowledge of joinery and carpentry products before the interview. Be ready to discuss specific materials, tools, and installation techniques. This will show that you’re not just a customer service advisor but someone who truly understands the products.
✨Practice Your Customer Service Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for how you would handle technical queries or complaints. Practising these situations can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key, practice explaining complex concepts in simple terms. You might be asked to explain a product feature or benefit, so being clear and friendly will demonstrate your ability to connect with customers effectively.
✨Demonstrate Your Problem-Solving Ability
Be prepared to share examples of how you've solved problems in previous roles. Think of specific instances where you turned a customer’s issue into a positive experience. This will highlight your proactive attitude and ability to think on your feet.
