At a Glance
- Tasks: Deliver exceptional customer service and support warehouse operations.
- Company: Join Fixfast, a family-run business celebrating 50 years of excellence.
- Benefits: Enjoy free food, bonuses, private healthcare, and a supportive work environment.
- Other info: Great career growth opportunities in a modern workplace.
- Why this job: Be part of a team that values innovation and quality service.
- Qualifications: Strong communication skills and a proactive problem-solving attitude.
The predicted salary is between 24000 - 30000 £ per year.
Location: Newry, Northern Ireland
Working hours: Full time, 40 hours per week, Monday to Friday 08:00-17:00
Contract type: Permanent
We are currently seeking a dedicated and professional individual to join our Customer Service team at our Newry site as a Service & Logistics Representative. This role plays a key role in delivering our core service values: SHOQS – Simple, Honest, On-time, Quality Service.
Key Responsibilities:
- Deliver exceptional customer service to customers in person at the trade counter, as well as via telephone, email and webchat.
- Respond promptly to customer enquiries and resolve complaints effectively ensuring a consistently high standard of service.
- Support warehouse operations as required, including picking and packing stock and receiving incoming deliveries.
The successful candidate will possess strong interpersonal and communication skills, a proactive approach to problem-solving and a commitment to maintaining a high standard of customer experience across all channels. Proficient IT skills along with a high level of accuracy and attention to detail are essential.
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this role.
Joining the Fixfast team comes with numerous benefits, including complimentary food provisions, a company-wide bonus scheme, a robust pension plan, private healthcare, a cycle-to-work scheme, and the privilege of working in a caring and supportive environment.
To apply, please submit your CV and Supporting Statement.
Service & Logistics Representative in Newry employer: Fixfast
Fixfast is an exceptional employer that values its employees by fostering a supportive and caring work environment in Newry, Northern Ireland. With a strong commitment to employee growth, the company offers numerous benefits such as complimentary food provisions, a company-wide bonus scheme, and private healthcare, ensuring that team members feel valued and motivated. Celebrating 50 years of excellence, Fixfast provides a unique opportunity for individuals passionate about customer service to thrive in a dynamic and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Logistics Representative in Newry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fixfast. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fixfast before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Logistics Representative in Newry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fixfast:Your cover letter is your chance to shine! Tell us why you want to work at Fixfast specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fixfast!
How to prepare for a job interview at Fixfast
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
