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For Companies At a Glance
- Tasks: Support customers and the sales team with queries, orders, and samples.
- Company: Join the UK's largest manufacturer of innovative, lightweight roofing systems.
- Benefits: Earn up to £22,000 plus bonuses, enjoy 30 days leave, and participate in social events.
- Why this job: Be part of a fast-paced, family-run company focused on sustainability and quality.
- Qualifications: Motivated, energetic, and organized individuals with strong communication skills are ideal.
- Other info: High-quality training and fast progression opportunities await you!
The predicted salary is between 18000 - 26000 £ per year.
Do you enjoy speaking with customers? Are you organised and great with administration? This might be the role for you!
The company
Our client is an innovative, fast-paced, and growing company. They invented a lightweight roofing system to supply the construction industry and are now the UK’s largest manufacturer. Some key features that make them unique:
- 10x faster to install than traditional systems
- Lightweight, making working environments safer
- Low cost
- Sustainable – systems are designed with the environment in mind and recycle over 3 million kilograms of plastic each year.
- A focus on high-quality
- Supporting the local economy by using local suppliers and distribution networks
- Anti-vandal – systems are made far more durable than traditional systems, reducing the risk of vandalism and increasing security.
- Versatility – supplying to all types of buildings, from houses and garages to schools, offices, warehouses, and even log cabins!
The role
Joining an upbeat and motivated team, you'll be providing support to customers and the sales team. Responsibilities include:
- Responding to customer queries
- Building relationships with customers and delivering outstanding customer service
- Estimating materials required to complete jobs
- Organising and sending out samples to customers
- Generating quotations and processing orders for new and existing customers
- Updating the company’s administrative online system (CRM)
- Enquiry follow-up via phone and email.
The package
As well as the opportunity to join an innovative, family-run company offering fast progression opportunities, you will receive:
- Up to £22,000 annual salary + (OTE Bonus between 5k-10k per annum)
- High-quality training which will help you develop within the company
- WPA Cash Plan
- 30 days annual leave (including bank holidays)
- Pension
- Regular company social events
To be successful, you will…
…be motivated, energetic and enthusiastic
…be a confident and clear communicator both verbally and written
…be a well-organised team player
…be able to work under pressure
…be able to build relationships with customers
Apply!
If you’re looking to join an exciting and progressive company in which you’ll learn, develop and progress, apply now!
Customer Service Representative employer: Fixed-Fee Placements
Contact Detail:
Fixed-Fee Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the company's innovative roofing system. Understanding the unique features and benefits will help you engage confidently with customers and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills! Since this role requires clear verbal and written communication, consider role-playing customer interactions with a friend or family member to build your confidence.
✨Tip Number 3
Highlight your organizational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will show that you can handle the fast-paced environment of the company.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared with solutions will demonstrate your proactive approach and ability to build relationships with customers.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities. Highlight your experience in customer service, administration, and any relevant skills that align with the role.
Tailor Your CV: Customize your CV to reflect your customer service experience and organizational skills. Use specific examples that demonstrate your ability to handle customer queries and manage administrative tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with their focus on sustainability and quality, and express your eagerness to contribute to their team.
Highlight Relevant Skills: In your application, emphasize your communication skills, ability to work under pressure, and experience in building customer relationships. These are crucial for the Customer Service Representative position.
How to prepare for a job interview at Fixed-Fee Placements
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Highlight your passion for customer service and how you enjoy helping others, as this aligns perfectly with the company's focus on outstanding customer service.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will showcase your ability to stay organised and handle the administrative aspects of the role effectively.
✨Communicate Clearly
Practice clear and confident communication. Since the role requires responding to customer queries and building relationships, being articulate in your responses during the interview will demonstrate your suitability for the position.
✨Research the Company
Familiarise yourself with the company's innovative roofing systems and their commitment to sustainability. Being knowledgeable about their products and values will help you connect better during the interview and show your genuine interest.
