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- Tasks: Support customers and the sales team with queries, orders, and samples.
- Company: Join the UK's largest manufacturer of innovative, lightweight roofing systems.
- Benefits: Earn up to £22,000 plus bonuses, enjoy 30 days leave, and participate in social events.
- Why this job: Be part of a fast-paced, family-run company focused on sustainability and quality.
- Qualifications: Motivated, organized, and a clear communicator; teamwork and pressure handling skills are essential.
- Other info: High-quality training and fast progression opportunities await you!
The predicted salary is between 21600 - 30800 £ per year.
Do you enjoy speaking with customers? Are you organised and great with administration? This might be the role for you! For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. The company Our client is an innovative, fast-paced, and growing company. They invented a lightweight roofing system to supply the construction industry and are now the UK’s largest manufacturer. Some key features that make them unique: 10x faster to install than traditional systems Lightweight, making working environments safer Low cost Sustainable – systems are designed with the environment in mind and recycle over 3 million kilograms of plastic each year. A focus on high-quality Supporting the local economy by using local suppliers and distribution networks Anti-vandal – systems are made far more durable than traditional systems, reducing the risk of vandalism and increasing security. Versatility – supplying to all types of buildings, from houses and garages to schools, offices, warehouses, and even log cabins! The role Joining an upbeat and motivated team, you\’ll be providing support to customers and the sales team. Responsibilities include: Responding to customer queries Building relationships with customers and delivering outstanding customer service Estimating materials required to complete jobs Organising and sending out samples to customers Generating quotations and processing orders for new and existing customers Updating the company’s administrative online system (CRM) Enquiry follow-up via phone and email. The package As well as the opportunity to join an innovative, family-run company offering fast progression opportunities, you will receive: Up to £22,000 annual salary + (OTE Bonus between 5k-10k per annum) High-quality training which will help you develop within the company WPA Cash Plan 30 days annual leave (including bank holidays) Pension Regular company social events To be successful, you will… …be motivated, energetic and enthusiastic …be a confident and clear communicator both verbally and written …be a well-organised team player …be able to work under pressure …be able to build relationships with customers Apply! If you’re looking to join an exciting and progressive company in which you’ll learn, develop and progress, apply now!
Customer Service Representative employer: Fixed-Fee Placements
Contact Detail:
Fixed-Fee Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the company's innovative roofing systems and their unique selling points. Being able to discuss how these features benefit customers will show your genuine interest in the role and help you connect better during conversations.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for the types of queries you might encounter and demonstrate your ability to handle customer interactions confidently.
✨Tip Number 3
Highlight your organizational skills by preparing a system or method for managing customer inquiries and follow-ups. This will showcase your proactive approach and ability to work efficiently under pressure.
✨Tip Number 4
Research common customer service challenges in the construction industry. Understanding these issues will allow you to provide insightful solutions and build rapport with potential customers, making you a more attractive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for customer service and your ability to build relationships. Mention specific examples from your past experiences that demonstrate your communication skills and organizational abilities.
Highlight Relevant Experience: In your CV, emphasize any previous roles in customer service or administration. Use bullet points to clearly outline your achievements and responsibilities, focusing on how they relate to the tasks mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Fixed-Fee Placements
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Highlight your motivation and energy, as these qualities are essential for a Customer Service Representative.
✨Demonstrate Communication Skills
Prepare to showcase your verbal and written communication abilities. You might be asked to role-play a customer interaction, so practice clear and confident responses.
✨Highlight Organizational Skills
Discuss your experience with managing multiple tasks and staying organized. Provide examples of how you've successfully handled administrative duties in previous roles.
✨Build Rapport
Be ready to talk about how you build relationships with customers. Share specific examples of how you've provided outstanding customer service and followed up on inquiries.
