People Operations Coordinator in Hertford

Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Since 2000, we’ve proudly delivered high-quality electrical services to clients across London and the Southeast. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we invest heavily in our people, our standards, and our future. We’re growing and we’re looking for skilled professionals who want to grow with us.

Our People team is built to operate as a lean, high-performing team, designed from the ground up with AI at the centre of how we work. As we build toward 2027, the goal is a People function that stays small by choice - where automation carries the operational load, and the team's time goes into the people initiatives that genuinely move the business forward.

We're looking for an AI-curious People Ops professional to take ownership of our people operations as they run today, and to build the automated systems that will run them tomorrow. This is a dual mandate role; from day one you're accountable for the operational processes as they currently stand while continuously looking for the parts of that work that can be templated, triggered or automated away entirely.

You'll run the operational machine behind our People function, covering the full breadth of the employee lifecycle. This will include onboarding, employee relations, implementing our performance framework through to offboarding. You will be the key holder to our HRIS system and outsourced HR suppliers and vendors.

You'll partner closely with our Talent Acquisition Specialist and People Leader throughout, since you will own and transform the processes that allow them to deliver. Success looks like the same volume of work getting done with steadily less manual effort, and the time that frees up going into higher-value people work rather than being absorbed by more admin.

This is a one-off career opportunity for a junior people person who wants to lead the AI implementation for a people function and take ownership for the operational delivery. You will be establishing what a progressive, AI-first people operations function looks like in practice.

This is a permanent, part-time role. You'll work 3 days a week, with three of those in our Hertford office on non-consecutive days.

Responsibilities and Accountabilities:

• Recruitment Support: You'll be accountable for the administrative activities associated with recruiting, that moves a warm candidate into a signed contract and a ready-to-start new hire, working in close partnership with TAS so recruitment never stalls on process or paperwork.
• Employee Lifecycle & Documentation: Every document that marks a change in someone's employment will sit with you. You will own getting the information right and getting the documents out on time.
• HR Systems & Data Integrity: You own the accuracy and structure of our data in BambooHR, treating it as the single source of truth.
• Employee Relations & Casework: You'll support employee relations casework, ensuring that issues get resolved in a timely and compliant manner.
• Absence & Occupational Health: You're responsible for the operational monitoring and action associated with absence management.
• Compliance, Policies & Records: You will be responsible for completing pre-employment checks and ensuring the data is stored and logged accurately.
• Reporting & Insight: You own the pipeline from raw HR data to insights for our monthly HR Board report.
• Meetings, Projects & General Support: You will keep the operational cadence of the wider People function moving.

Qualifications: This role is suitable for someone early in their People career who wants to own real operational responsibility fast, and who gets energy from process, tech and seeing the impact of their work.

What You'll Bring:

• Experience in HR, People Ops, recruitment or another detail-heavy administrative role.
• A genuine curiosity about AI and automation.
• Strong organisational skills and attention to detail.
• Clear, professional written communication.
• Working confidence with an HRIS (we use BambooHR) and everyday comfort with spreadsheets and data.
• The self-direction and discipline to manage a high volume of deadline-driven work independently.

Desirable:

• Exposure to UK employment and compliance processes.
• Hands-on experience with automation or AI tools.
• CIPD Level 3 (or working towards), or an equivalent HR/People foundation.
• Experience pulling together reporting or dashboards from operational data.

What We Offer: At Fixatex, we believe great work deserves great rewards. You can expect competitive salary based on experience, private healthcare contribution, 25 days annual leave plus bank holidays (pro-rated), supportive sick pay and wellbeing policies, ongoing training and development, clear progression opportunities, a genuine team environment, a supportive workplace, regular team events and celebrations, and a £1000 employee referral scheme.

Our Values: We’re proud of the culture we’ve built and are looking for people who live by our values: Care like it’s family, Ownership at every level, One team with integrity, Keep raising the bar.

We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination.