Electrical Testing Contracts Manager in London

Who We Are

Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.

The Role

The Contract Manager Electrical Testing holds day-to-day operational, technical and commercial accountability for delivery of all Electrical Installation Condition Report (EICR) works falling under Lot 3 of the Peabody Term Programme including communal and domestic periodic inspection and testing, the associated rewiring and remedial works required to achieve compliance, and the issue of all certifications. Lot 3 is delivered under the Term Alliance Contract (TAC-1 2016). Reporting to the Head of Operations and working alongside the Peabody Maintenance Contracts Manager, the post-holder is Fixatex's Stage 1 counterpart to Peabody's Contract Manager and is accountable for KPI/ SLA performance, statutory compliance, P&L delivery and resident experience across the EICR scope in the awarded Area. The post holder leads a multi-disciplinary team of supervisors, administrators and engineers.

Responsibilities and Accountabilities

• Manage end-to-end day-to-day delivery of all EICR works under Lot 3 of the Peabody Term Programme for the awarded Area including communal EICR, domestic EICR, the rewiring works required to achieve compliance and remedial works.
• Act as Fixatex's Stage 1 counterpart to Peabody's Contract Manager on the EICR scope, resolving issues within the 5 Working Day contractual window and escalating to the Head of Operations only where required; co-ordinate seamlessly with the Peabody Maintenance Contracts Manager.
• Manage day-to-day performance against Peabody's agreed compliance, response, repair and certificate-turnaround SLAs.
• Plan, schedule and supervise the cyclical EICR programme against the contractual cycle, prioritising properties with expired or missing EICRs and managing access campaigns for hard-to-reach domestic properties.
• Lead, motivate and manage the dedicated EICR team including resource planning, training and DBS Basic Check compliance.
• Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures.
• Discharge supplier-side Principal Contractor duties under CDM 2015 for the rewiring and remedial scope, including site-specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register and RIDDOR reporting within one Working Day.
• Issue all EICRs, Electrical Installation Certificates (EICs) and Minor Works Certificates in PDF to the Peabody Alliance Manager within 5 Working Days of inspection, with the £750 + VAT spot-repair authority applied at the time of test where possible to achieve a satisfactory certificate.
• Manage the EICR P&L, including budget tracking, monthly forecasting, NHF Schedule of Rates application, agreed spot-repair limits, quoting of variations above the threshold for Alliance Manager approval and annual CPI indexation.
• Direct line and people management of Supervisors and administrators.
• Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.
• Drive resident experience for the domestic EICR programme including notification via SMS + email, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and complaint resolution in line with Peabody's Housing Complaints & Compensation Procedure.
• Produce the monthly EICR input to the Activity Report by the agreed internal deadline so the Head of Operations can submit by 10:00 on the 5th Working Day of each month; co-ordinate with the Peabody Maintenance Contracts Manager so a single coherent Lot 3 report is presented to the Alliance Manager.
• Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.

Qualifications Required:

• Demonstrable track record managing a dedicated EICR / electrical inspection and testing contract on social housing, public-sector or other regulated residential estates, including high-volume domestic EICR campaigns.
• Approved Electrician status, with City & Guilds 2391 (Initial and Periodic Inspection & Testing) and City & Guilds 2382 (BS 7671: 18th Edition) or recognised successor qualifications.
• Detailed working knowledge of BS 7671 (current edition and amendments), the IET Guidance Notes (Guidance Note 3), Building Regulations Approved Document P and the EICR classification codes (C1, C2, C3, FI).
• Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties for rewiring and remedial works.
• Experience managing an EICR contract of c. £1.5m+ annual turnover, with P&L accountability and direct line management of Approved Electricians, Testing Engineers, Supervisors, Administration Teams.
• Strong domestic-access experience running notification campaigns, three-attempt appointment systems and no-access escalation processes within a G15 housing association environment.
• Preferred: Familiarity with TAC-1 (Term Alliance) or NEC4 forms of contract, and with G15 / housing association client environments.
• Strong IT skills, including client portals, mobile workforce systems, certificate-management software and Microsoft 365.
• Strong client-facing skills and ability to act as the day-to-day operational interface to a G15 housing association.

Key Performance Indicators / Accountabilities

• EICR programme delivery: 100% on-time completion of the annual EICR programme (communal + domestic); 100% of EICRs, EICs and Minor Works Certificates issued in PDF within 5 Working Days of inspection.
• Satisfactory rating rate: 95% of EICRs issued with a satisfactory rating wherever possible, with C1/C2 inadequacies rectified at the time of test within the £750 + VAT spot-repair authority.
• KPI/SLA compliance: meet or exceed Peabody's contractual response, compliance figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach.