At a Glance
- Tasks: Provide customer support and administrative assistance in a sensitive bereavement services environment.
- Company: Plymouth City Council, dedicated to serving the community with compassion.
- Benefits: Competitive pay at £13.26 per hour and a supportive work environment.
- Other info: Work in a dynamic team and gain valuable experience in local government services.
- Why this job: Make a meaningful impact by helping others during difficult times.
- Qualifications: Experience in administration and customer service, with strong Microsoft Office skills.
The predicted salary is between 13.26 - 13.26 £ per hour.
Plymouth City Council is seeking a Technical Support Officer to provide customer-facing administrative and technical support within Bereavement Services. The role will involve handling customer enquiries, processing service requests, inputting and maintaining data, preparing letters and documents, processing payments, compiling basic financial information and supporting the wider service with administrative and operational tasks.
This is a customer-facing support role requiring strong administration, Microsoft Office skills, attention to detail, confidentiality, numeracy, literacy and the ability to deal sensitively with members of the public in a bereavement services environment.
Key Responsibilities
- Provide customer-facing administrative and technical support
- Act as a first point of contact for members of the public and internal callers
- Handle customer enquiries in person, by phone, in writing and by email
- Signpost customers to appropriate services and departments
- Process service requests and client changes
- Create letters, template correspondence, emails and other documents
- Input customer information accurately into spreadsheets, databases and IT systems
- Handle confidential information in line with data protection requirements
- Process customer financial data and card payments securely
- Compile basic financial information
- Produce or collate statistical information
- Undertake filing, note taking, photocopying and processing of applications
- Support routine preparation for court proceedings
- Carry out DBS checks where required
- Support officers during field operations when required
- Carry out general administrative duties appropriate to the grade
Essential Experience & Skills
- Experience working in administration
- Experience working in a customer-facing or customer service environment
- Experience giving information and signposting customers tactfully
- Experience working under pressure to meet deadlines
- Experience working effectively as part of a team
- Experience taking payments and compiling basic financial information
- Experience using IT systems to collate and present statistical information
- Proficiency using Microsoft Office, including Word, Excel and Outlook
- Understanding of confidentiality and data protection requirements
- Strong communication and customer care skills
- Good keyboard, literacy and numeracy skills
- Ability to prioritise workload and meet deadlines
Qualifications
- Essential: Two GCSEs, Grade A-C, or equivalent in English and Mathematics, or NVQ Level 2 in Business Administration, or demonstrable relevant administrative experience.
- Desirable: NVQ Level 3 in Business Administration, Customer care qualification or training, Relevant ICT qualification, Basic awareness of legislation relevant to the service area, Experience working in a complex or multi-disciplinary environment, Experience working in a sensitive or contentious environment, Previous local authority or bereavement services experience.
The role is customer-facing and will involve handling sensitive enquiries, information and documentation. Interview will be held on site. Candidate submission deadline is 04 July 2026.
Technical Support Officer in Plymouth employer: Fix Space Recruitment Ltd
Plymouth City Council is an excellent employer, offering a supportive work environment within the Bereavement Services team at the Weston Mill Cemetery & Crematorium. Employees benefit from a structured work schedule, opportunities for professional growth, and the chance to make a meaningful impact in a sensitive area of public service. The council values its staff, providing training and development while fostering a culture of compassion and teamwork.
