At a Glance
- Tasks: Lead housing management and income recovery, maximising rental income and reducing arrears.
- Company: Join the London Borough of Tower Hamlets, making a difference in housing services.
- Benefits: Competitive PAYE rate of £48.13 per hour with potential for flexible working.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real impact on vulnerable households while developing your leadership skills.
- Qualifications: Strong experience in housing management, income recovery, and staff leadership required.
The predicted salary is between 48.13 - 48.13 £ per hour.
Temporary Contract
Client: London Borough of Tower Hamlets
Service Area: Housing Options & Homelessness
Hours: 35 hours per week
Start Date: 07 September 2026
Duration: 26 weeks
Number of Roles: 1
Working Pattern: Initially 5 days in the office, then reducing to 3 days in the office subject to being able to perform the role effectively.
Location: 160 Whitechapel Road, London, Tower Hamlets, E1 1BJ
PAYE Rate: £48.13 per hour
London Borough of Tower Hamlets is seeking an experienced Operations Manager – Housing Management & Income Recovery to lead and manage the Housing Management and Income Recovery Service. The role will focus on effective temporary accommodation management, rental income maximisation, arrears reduction, customer service, contract and provider management, statutory compliance and service improvement.
Key Responsibilities:
- Lead the Housing Management service
- Lead Income Recovery operations
- Manage temporary accommodation
- Maximise rental income
- Reduce arrears
- Minimise financial risk
- Manage landlords and providers
- Oversee contracts and commissioned services
- Support homelessness prevention
- Manage allocation and use of TA
- Support vulnerable households
- Lead performance management
- Drive service improvement
- Manage complex cases
- Handle complaints and Member enquiries
- Support Ombudsman investigations
- Manage legal challenges
- Lead and develop staff
- Support policy and budget work
- Use performance data and MI
- Deputise for the Head of Service
Essential Experience & Skills:
- Senior housing management experience
- Temporary accommodation experience
- Income recovery experience
- Rent collection experience
- Arrears management experience
- Housing operations experience
- Staff management experience
- Provider management experience
- Contract management experience
- Complex case management
- Complaint handling experience
- Ombudsman case experience
- Legal challenge awareness
- Performance data experience
- Service improvement experience
- Strong stakeholder management
Desirable:
- London borough housing experience
- Housing Options experience
- Homelessness service experience
- Head of Service deputising experience
- Accommodation procurement experience
- Private rented sector experience
- Statutory returns experience
- Policy development experience
- Organisational change experience
- TA contract management experience
Interview will be held on site at 160 Whitechapel Road, London, E1 1BJ.
Operations Manager - Housing Management & Income Recovery employer: Fix Space Recruitment Ltd
Fix Space Recruitment Ltd is an excellent employer, offering a supportive work culture that values collaboration and professional growth. Located in the vibrant city of Plymouth, employees benefit from a dynamic environment where they can enhance their skills in contract management while contributing to sustainable waste services. With opportunities for career advancement and a commitment to employee well-being, this role promises meaningful and rewarding employment.
