At a Glance
- Tasks: Lead ICT service delivery and manage operational performance for Charnwood Borough Council.
- Company: Join a dynamic team at Charnwood Borough Council, focused on innovation and community service.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Flexible working hours with potential for out-of-hours support.
- Why this job: Make a real impact in local government during a period of exciting organisational change.
- Qualifications: Significant experience in ICT service delivery and strong ITIL knowledge required.
The predicted salary is between 22.41 - 22.41 £ per hour.
Temporary Contract
Client: Charnwood Borough Council
Service Area: ICT and Data Security / Information Services
Hours: 37 hours per week
Start Date: 21 September 2026
Duration: 78 weeks
Number of Roles: 1
Working Pattern: Hybrid working. 3 days in the office and 2 days remote.
Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX
Pay: PAYE Rate: £22.41 per hour
Job Overview: Charnwood Borough Council is seeking an experienced ICT Service Delivery Manager to manage the effective operational delivery of ICT services. The role will oversee day-to-day ICT operations, service performance, customer satisfaction, ICT projects and continuous improvement. The successful candidate will work closely with ICT managers across development, security and support functions to ensure services are reliable, secure, coordinated and aligned with organisational priorities. This role will provide leadership and operational capacity to support the Head of ICT & Data Security during a period of organisational change, including Local Government Reorganisation activity.
Important – Please Read Carefully: This is a senior ICT Service Delivery / ICT Operations Management role. Candidates must have significant experience managing ICT service delivery or ICT operations in a complex organisation. Strong knowledge of ITIL, ICT service management, service desk operations, SLA/KPI performance, supplier management, ICT projects, cyber security, business continuity, risk management and stakeholder engagement is essential. The role may involve work outside normal working hours, including major incidents, business continuity events or out-of-hours support where required.
Key Responsibilities:
- Manage operational delivery of ICT services
- Monitor service performance, SLAs, KPIs and customer satisfaction
- Ensure high availability across platforms and systems
- Maintain and improve ICT service delivery functions
- Support service desk, information governance and security functions
- Lead assigned ICT projects and programmes
- Deliver projects to time, cost and quality standards
- Support corporate and service transformation initiatives
- Provide day-to-day leadership across ICT operational teams
- Work with ICT Development, Security and Support managers
- Deputise for the Head of ICT & Data Security where required
- Support risk management, business continuity and cyber security
- Manage suppliers and contracts
- Support ICT budgets, business cases and procurement activity
- Drive continuous improvement across ICT service delivery
Essential Experience & Skills:
- Significant ICT service delivery or ICT operations management experience
- Experience managing ICT services in a customer-focused environment
- Experience managing SLAs, KPIs and service performance
- Experience delivering ICT projects and service improvements
- Experience managing suppliers and external service providers
- Experience working with ICT infrastructure, development, security and service desk teams
- Strong ITIL knowledge
- Understanding of ICT infrastructure, applications and service environments
- Knowledge of risk management and business continuity
- Knowledge of IT and cyber security
- Knowledge of disaster recovery arrangements
- Ability to analyse performance data and improve services
- Financial awareness, including budget monitoring
- Excellent stakeholder communication skills
- Proven leadership capability
- Strong organisational and prioritisation skills
Qualifications:
- Essential: Degree level standard or equivalent experience in ICT, Information Systems or a related discipline.
- Essential: ITIL v3 or ITIL v4 Foundation or higher qualification.
- Essential: Project management qualification, such as PRINCE2 or Agile.
- Essential: Evidence of CPD relevant to ICT, data or public sector transformation.
- Desirable: Local government or public sector ICT experience
- Desirable: Organisational change or transformation experience
- Desirable: Knowledge of local government digital and ICT agendas
- Desirable: Local Government Reorganisation experience
- Desirable: ICT budget and procurement experience
- Desirable: Major incident or business continuity support experience
Additional Information: This role supports operational service delivery and strategic enablement during organisational change, including Local Government Reorganisation. The postholder may be required to participate in out-of-hours support arrangements where required. Interview will be held online via Microsoft Teams. Candidate submission deadline is 28 August 2026.
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Job Reference: OR110990
ICT Service Delivery Manager in Loughborough employer: Fix Space Recruitment Ltd
Fix Space Recruitment Ltd is an excellent employer, offering a supportive work culture that values collaboration and professional growth. Located in the vibrant city of Plymouth, employees benefit from a dynamic environment where they can enhance their skills in contract management while contributing to sustainable waste services. With opportunities for career advancement and a commitment to employee well-being, this role promises meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Delivery Manager in Loughborough
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We think you need these skills to ace ICT Service Delivery Manager in Loughborough
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