At a Glance
- Tasks: Administer and resolve damp, mould, and disrepair cases in Council housing.
- Company: Charnwood Borough Council, dedicated to improving tenant living conditions.
- Benefits: Competitive pay, flexible working options, and valuable experience in public service.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in your community while gaining essential administrative skills.
- Qualifications: Experience in customer service and administration, with strong communication skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
Charnwood Borough Council is seeking a Business Support Officer to provide administrative support within the Council's in-house damp, mould and disrepair team. The role will focus on administering and progressing damp, mould and disrepair cases within Council-owned housing. The successful candidate will help record, track, action and resolve cases, supporting the Council to improve property conditions for tenants and defend disrepair claims successfully.
This role requires strong administration, accurate data input, customer service skills and the ability to communicate confidently with tenants, colleagues, contractors and legal services by phone and email.
Important - Please Read Carefully
This is not a general admin-only role. The main focus is housing repairs administration, particularly damp, mould and disrepair case management. Candidates must have experience in a customer-focused role, be confident using software systems, raising repairs orders, booking appointments, processing invoices and inputting data accurately. Candidates without repairs admin, housing admin, case tracking or customer service experience are unlikely to be considered.
Key Responsibilities
- Administer damp, mould and disrepair cases for Council-owned accommodation
- Record, track, action and resolve damp, mould and disrepair cases
- Raise repairs orders for housing stock
- Book appointments for repairs, surveys and works
- Process invoices accurately
- Liaise with tenants, customers, colleagues and contractors
- Work with technical officers undertaking surveys and delivering works
- Work alongside the Council's legal services section
- Help progress and resolve damp, mould and disrepair issues
- Support initiatives to prevent damp, mould and disrepair within housing stock
- Support effective contract management
- Assemble and analyse data
- Produce management and performance information
- Respond to customer queries and concerns
- Support complaint handling and complaint administration
- Balance competing priorities and respond quickly to changing situations
- Protect and manage information securely in line with Council policies
Essential Experience & Skills
- Experience in a customer-focused role
- Experience providing administrative support
- Experience raising repairs orders or working with repairs systems
- Experience booking appointments
- Experience processing invoices
- Experience inputting data accurately and efficiently
- Confident using various software packages
- Strong written and verbal communication skills
- Ability to communicate with customers, colleagues and contractors by phone and email
- Ability to work with minimal direction
- Ability to balance competing priorities
- Ability to respond quickly to situations
- Good organisational skills
- Good attention to detail
- Ability to handle sensitive information securely
Desirable
- Housing repairs administration experience
- Damp, mould or disrepair case management experience
- Social housing experience
- Experience supporting legal disrepair claims
- Experience producing performance or management information
- Experience supporting complaints handling
- Experience working with contractors or technical officers
Additional Information
Interviews will be held online via Microsoft Teams. The interview will be one stage, lasting approximately 45 minutes, with 10 questions in an informal setting. Candidate submission deadline is 30 June 2026.
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Business Support Officer - Repairs in Loughborough employer: Fix Space Recruitment Ltd
Charnwood Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Business Support Officer in the Housing department, you will play a vital role in improving living conditions for tenants while enjoying a flexible working pattern that includes both office and home-based work. With a commitment to community service and a focus on meaningful impact, this position provides a rewarding opportunity to contribute to local housing initiatives in Loughborough.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer - Repairs in Loughborough
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
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Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
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If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Business Support Officer - Repairs in Loughborough
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Fix Space Recruitment Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Fix Space Recruitment Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Fix Space Recruitment Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
