Operations Manager – Housing Management & Income Recovery
Temporary Contract
Job Details
Client: London Borough of Tower Hamlets
Service Area: Housing Options & Homelessness
Hours: 35 hours per week
Start Date: 07 September 2026
Duration: 26 weeks
Number of Roles: 1
Working Pattern
Initially 5 days in the office, then reducing to 3 days in the office subject to being able to perform the role effectively.
Location
160 Whitechapel Road
London
Tower Hamlets
E1 1BJ
PAYE Rate: £48.13 per hour
Job Overview
London Borough of Tower Hamlets is seeking an experienced Operations Manager – Housing Management & Income Recovery to lead and manage the Housing Management and Income Recovery Service.
The role will focus on effective temporary accommodation management, rental income maximisation, arrears reduction, customer service, contract and provider management, statutory compliance and service improvement.
Important – Please Read Carefully
This is a senior housing management and income recovery operations role .
Candidates must have strong experience managing temporary accommodation, housing management, income recovery, rent collection, arrears reduction and service delivery.
The role also requires staff leadership, complex case management, complaints, Ombudsman, legal challenge, contract management, provider management, performance data and service improvement experience.
Key Responsibilities
- Lead the Housing Management service
- Lead Income Recovery operations
- Manage temporary accommodation
- Maximise rental income
- Reduce arrears
- Minimise financial risk
- Manage landlords and providers
- Oversee contracts and commissioned services
- Support homelessness prevention
- Manage allocation and use of TA
- Support vulnerable households
- Lead performance management
- Drive service improvement
- Manage complex cases
- Handle complaints and Member enquiries
- Support Ombudsman investigations
- Manage legal challenges
- Lead and develop staff
- Support policy and budget work
- Use performance data and MI
- Deputise for the Head of Service
Essential Experience & Skills
- Senior housing management experience
- Temporary accommodation experience
- Income recovery experience
- Rent collection experience
- Arrears management experience
- Housing operations experience
- Staff management experience
- Provider management experience
- Contract management experience
- Complex case management
- Complaint handling experience
- Ombudsman case experience
- Legal challenge awareness
- Performance data experience
- Service improvement experience
- Strong stakeholder management
Desirable
- London borough housing experience
- Housing Options experience
- Homelessness service experience
- Head of Service deputising experience
- Accommodation procurement experience
- Private rented sector experience
- Statutory returns experience
- Policy development experience
- Organisational change experience
- TA contract management experience
Additional Information
Interview will be held on site at 160 Whitechapel Road, London, E1 1BJ.
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Operations Manager - Housing Management & Income Recovery in London employer: Fix Space Recruitment Ltd
Fix Space Recruitment Ltd is an excellent employer, offering a supportive work culture that values collaboration and professional growth. Located in the vibrant city of Plymouth, employees benefit from a dynamic environment where they can enhance their skills in contract management while contributing to sustainable waste services. With opportunities for career advancement and a commitment to employee well-being, this role promises meaningful and rewarding employment.
