At a Glance
- Tasks: Manage lettings and support housing applications in a dynamic environment.
- Company: Join the Royal Borough of Greenwich, a community-focused local authority.
- Benefits: Competitive pay at £18.86 per hour and a supportive work culture.
- Other info: Opportunity for career growth in a vital public service role.
- Why this job: Make a real difference in people's lives through housing support.
- Qualifications: Experience in housing lettings and strong communication skills required.
The predicted salary is between 37000 - 40000 € per year.
The Royal Borough of Greenwich is seeking an experienced Lettings Officer to support the day-to-day operation of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes.
The role will involve managing the letting and pre-letting of both Council and Housing Association properties, ensuring nominations procedures are followed, responding to correspondence and Members’ enquiries, preparing reports and supporting the appeals and case review process.
The successful candidate will need strong housing allocations / lettings experience, good knowledge of housing legislation and council policy, and the ability to assess housing applications, verify applicant circumstances and use IT systems accurately.
Key Responsibilities
- Manage day-to-day Choice Based Lettings activity
- Support nominations to Housing Associations and Special Schemes
- Support Mutual Exchanges where required
- Let and pre-let Council and Housing Association properties efficiently and sensitively
- Ensure nominations procedures are followed correctly
- Deputise for the Senior Lettings Officer when required
- Supervise Lettings Assistants where appropriate
- Prepare reports and support special projects or investigations
- Respond to correspondence, Members’ casework and enquiries from services, agencies and senior managers
- Prepare reports for the Case Review Panel
- Administer and monitor the appeals system
- Provide detailed housing advice to the public
- Respond to telephone enquiries and liaise with internal and external agencies
- Provide statistics and information on rehousing activity
- Complete administrative procedures linked to the offer process
- Use Council IT systems accurately to enter, retrieve and update case information
- Assess housing applications and verify applicant circumstances
- Use IT systems to verify applicant details before offers of accommodation
- Identify cases outside policy that may require priority consideration
Essential Experience & Skills
- Experience in housing lettings, allocations or choice based lettings
- Experience working with Council or Housing Association property lettings
- Knowledge of housing legislation, council policy and allocations procedures
- Experience assessing housing applications and verifying applicant circumstances
- Experience using housing IT systems and maintaining accurate case records
- Experience handling nominations to Housing Associations or special schemes
- Ability to provide clear housing advice to the public
- Strong written communication skills for correspondence and reports
- Experience responding to Members’ enquiries or complex casework
- Ability to manage appeals, case reviews or priority consideration cases
- Strong customer service skills
- Ability to liaise with internal departments, external agencies and senior managers
- Good administrative accuracy and attention to detail
Additional Information
Required documents include CV, Photo ID, Eligibility to Work, Criminal Convictions Declaration, Confidentiality Agreement and 2 references including current.
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
Lettings Officer in London employer: Fix Space Recruitment Ltd
The Royal Borough of Greenwich is an exceptional employer, offering a supportive work environment where employees can thrive in their roles as Lettings Officers. With a strong focus on community service, the council provides ample opportunities for professional growth and development, alongside a commitment to work-life balance with standard hours from Monday to Friday. Located in the vibrant Woolwich Centre, employees benefit from a dynamic workplace that values collaboration and public service.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Officer in London
✨Tip Number 1
Get to know the company inside out! Research The Royal Borough of Greenwich and their housing policies. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former Lettings Officers on LinkedIn. They can provide insider tips and might even give you a heads-up about job openings before they go public.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing legislation and lettings experience. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Lettings Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Officer role. Highlight your relevant experience in housing lettings and allocations, and don’t forget to mention any specific knowledge of housing legislation that you have!
Showcase Your Skills:In your application, emphasise your strong written communication skills. This role involves preparing reports and responding to enquiries, so let us know how you've excelled in these areas before.
Be Clear and Concise:When writing your cover letter, be clear and concise. We want to see your passion for the role and your understanding of the responsibilities, but keep it straightforward and to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Lettings Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Fix Space Recruitment Ltd
✨Know Your Housing Legislation
Make sure you brush up on housing legislation and council policies before the interview. Being able to discuss relevant laws and how they apply to the role will show that you’re not just familiar with the basics, but that you’re ready to hit the ground running.
✨Demonstrate Your Experience
Prepare specific examples from your past roles where you've successfully managed lettings or allocations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact in previous positions.
✨Familiarise Yourself with IT Systems
Since the role requires using housing IT systems, it’s a good idea to familiarise yourself with common software used in lettings. If you’ve used similar systems before, be ready to explain how you navigated them and maintained accurate records.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult situations or providing clear housing advice. Think of scenarios where you’ve had to manage complex casework or respond to enquiries, and be prepared to discuss how you approached these challenges effectively.
