At a Glance
- Tasks: Assess and process Discretionary Housing Payments while providing support to applicants.
- Company: Join Bromley Council, a supportive organisation dedicated to community welfare.
- Benefits: Earn £23.95 per hour with potential remote work after initial onsite period.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives through housing support.
- Qualifications: Experience with DHP assessments and the Academy system is essential.
The predicted salary is between 47856 - 47856 € per year.
Bromley Council is seeking an experienced Funding and Operations Officer to support the assessment and processing of Discretionary Housing Payments. The successful candidate must have direct experience assessing DHP applications and should be confident reviewing financial circumstances, housing costs and supporting information to make accurate and defensible decisions. Experience using the Academy system to process Housing Benefit or Discretionary Housing Payments is strongly required for this role.
Key Responsibilities
- Assess applications for Discretionary Housing Payments
- Process Housing Benefit and DHP cases using the Academy system
- Review financial hardship, housing costs and supporting evidence
- Maintain accurate records and case documentation
- Provide clear advice and guidance to applicants regarding housing support
- Ensure decisions are made in line with policies, procedures and relevant guidance
- Work accurately to deadlines and manage a caseload effectively
- Liaise with internal teams and applicants where required
Essential Experience & Skills
- Experience assessing Discretionary Housing Payments
- Experience using Academy for Housing Benefit or DHP processing
- Strong attention to detail and accuracy
- Excellent communication and customer service skills
- Ability to assess financial and housing circumstances
- Good case recording and documentation skills
- Ability to work in line with policies and procedures
- Able to work onsite in Bromley initially
Desirable
- Previous experience processing Housing Benefit
- Ability to work from home 2 days per week after the initial onsite period
Interviews will be held onsite and will include questions and a written test.
Funding and Operations Officer in London employer: Fix Space Recruitment Ltd
Bromley Council is an excellent employer, offering a supportive work culture that prioritises employee growth and development. With a focus on community impact, the role of Funding and Operations Officer provides meaningful opportunities to make a difference in housing support while enjoying flexible working arrangements after the initial onsite period. Located in the heart of Bromley, employees benefit from a collaborative environment and the chance to contribute to vital local services.
StudySmarter Expert Advice🤫
We think this is how you could land Funding and Operations Officer in London
✨Tip Number 1
Get to know the Academy system inside out! Since it's a must-have for this role, brush up on your skills and maybe even do a mock assessment. This will not only boost your confidence but also show the interviewers that you're ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Prepare for the written test by reviewing common scenarios related to Discretionary Housing Payments. Think about how you would assess different financial situations and be ready to explain your reasoning clearly.
✨Tip Number 3
Communication is key! Brush up on your customer service skills because you'll need to provide clear advice to applicants. Practice explaining complex information in simple terms, so you can help them understand their options without any confusion.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources to prepare for your interview.
We think you need these skills to ace Funding and Operations Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Discretionary Housing Payments and the Academy system. We want to see how your skills match what Bromley Council is looking for!
Showcase Your Experience:When detailing your past roles, focus on specific examples where you've assessed DHP applications or processed Housing Benefit. We love seeing concrete evidence of your expertise!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your qualifications and experiences, as this will help us understand your fit for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the Funding and Operations Officer position.
How to prepare for a job interview at Fix Space Recruitment Ltd
✨Know Your DHP Inside Out
Make sure you brush up on your knowledge of Discretionary Housing Payments. Be ready to discuss your previous experience assessing applications and how you've made decisions based on financial circumstances. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with the Academy System
Since experience using the Academy system is a must, take some time to review its functionalities. If you have any specific examples of how you've used it in past roles, be prepared to share those during the interview. This will demonstrate your technical competence and readiness for the job.
✨Prepare for the Written Test
Interviews will include a written test, so don’t leave this to chance! Brush up on your case documentation skills and practice writing clear, concise advice. This will help you feel more confident and perform better when it comes to the actual test.
✨Showcase Your Communication Skills
As a Funding and Operations Officer, you'll need to provide clear guidance to applicants. Think of examples where you've successfully communicated complex information in an easy-to-understand way. This will highlight your customer service skills and ability to work effectively with others.
