Company Overview
Fix Auto Walsall is a rapidly growing accident repair centre committed to delivering high-quality vehicle repairs, exceptional customer service, and full compliance with industry standards.
As part of the Fix Auto network, we pride ourselves on professionalism, efficiency, and a forward-thinking approach - we are also a full insurer approved and BSI Kitemark accredited repair centre. Our team operates in a fast‑paced environment where accuracy, communication, and customer care are central to everything we do.
Job Post Summary
Date Posted: 04th of September 2026
Job Description
Fix Auto Walsall is entering an exciting period of growth, and we are seeking an experienced customer service adviser with previous experience in the front office of a body shop or accident repair centre. This is not a junior receptionist role - we require someone who understands bodyshop workflow, insurer processes, customer handling, and efficient administrative management.
Key Responsibilities
Front of House & Customer Management
- Manage daily front-of-house operations in a busy bodyshop environment.
- Act as the main point of contact for customers, insurers, engineers, and suppliers.
- Handle customer updates, queries, and complaints professionally.
- Book vehicles in and out in line with workshop capacity and repair schedules.
Bodyshop Administration & Systems
- Operate and manage Autoflow CRM for job management and workflow tracking.
- Maintain accurate job records, customer files, and insurer documentation.
- Support estimators and management with job progression, authorisations, and admin follow‑up.
- Ensure documentation complies with insurer and BSI requirements.
Insurance & Compliance Support
- Assist with insurer approvals, audits, and compliance processes.
- Maintain organised records in support of BSI Kitemark and Fix Auto network standards.
- Ensure all front‑of‑house processes align with insurer and network requirements.
Office & Site Management
- Oversee front-office organisation, cleanliness, and presentation.
- Manage phone systems, inboxes, and daily administrative workflows.
- Assist with staff coordination, onboarding paperwork, and basic HR tasks.
- Act as a key-holder and support opening/closing procedures as required.
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