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- Tasks: Assist in delivering engaging training content for customers and support onboarding processes.
- Company: Fivium, a top SME supplier to government, known for innovation and customer focus.
- Benefits: Competitive salary, health cover, remote work, and 25 days leave plus perks.
- Why this job: Kickstart your career in training with hands-on experience and mentorship from experts.
- Qualifications: Eager to learn, clear communicator, and organised team player.
- Other info: Join a dynamic team with opportunities for growth and exciting social events.
The predicted salary is between 28000 - 42000 ÂŁ per year.
This is an exciting opportunity for someone early in their training and onboarding career to learn and grow in a supportive, collaborative team. As a Junior Training and Onboarding Specialist, you’ll assist in preparing and then deliver engaging training content for new and existing customers, helping them get started and confident with our software platform, eCase. You’ll work alongside our Training and Onboarding Specialist and wider teams—including developers, product managers, and customer support staff—to help create resources, coordinate and deliver training sessions, and provide an excellent customer experience. Most training will be delivered online, though there may occasionally be opportunities for in-person sessions.
Key Responsibilities
- Support the preparation and delivery of customer onboarding sessions and software training
- Deliver professional and engaging training sessions to customer groups (primarily online, with some in-person sessions)
- Assist in designing training content and resources such as guides, PowerPoints, and onboarding material
- Help coordinate training logistics, including scheduling sessions and managing calendars
- Assist with capturing customer feedback during training and share insights with the wider team
- Participate in user testing of new software features and provide feedback to ensure training readiness
- Observe and gradually take part in the onboarding processes
- Collaborate with the team to help keep documentation, help text, and user guides accurate and up to date
About You
- Eager to start or grow a career in customer training and onboarding
- Comfortable presenting to small groups or interested in developing their confidence in that area
- A clear communicator, both written and verbal, with good attention to detail
- Organised, proactive, and able to manage time and tasks reliably
- Curious and willing to learn about software systems and user experience
- A team player who enjoys working across departments to support shared goals
What You’ll Gain
- Hands-on experience delivering training in a real-world SaaS environment
- Support and mentorship from experienced trainers and onboarding professionals
- The chance to grow into a more senior training and onboarding role
- Exposure to product development, user research, and the wider software lifecycle
Reward package
We offer a salary of around ÂŁ35,000 (depending on experience) and an excellent benefits package, including:
- Simplyhealth - health cover that pays for eye care, contact lenses, dental, etc.
- Season ticket loan
- Ride2Work scheme with Evans Cycles
- Monthly all-staff social events (go-karting, urban golf, bowling, Taste of London)
- Free fruit, tea, coffee, juice and soft drinks
- Budget for training, going to conferences, etc.
- 25 days’ leave per year, increasing by one day per year up to 30 days
- Enhanced maternity and shared parental leave
- Income protection cover
- Critical illness cover
- Life assurance
- Private health insurance (Bupa)
- Enhanced pension scheme (5% employer contribution)
* available after completing your probation period.
How to apply
Please email your CV to careers@fivium.co.uk with “Junior Training and Onboarding Specialist” in the subject. All applicants will need to demonstrate permanent eligibility to work in the UK during the application process. Unfortunately, we’re not able to sponsor applicants without the permanent right to work in the UK.
Junior Training and Onboarding Specialist employer: Fivium IT
Contact Detail:
Fivium IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Training and Onboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fivium on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and onboarding. We should also think of examples from our past experiences that showcase our skills in communication and organisation.
✨Tip Number 3
Show off our enthusiasm for learning! During the interview, let them know how eager we are to grow in the training and onboarding field. Mention any relevant courses or resources we've explored to boost our knowledge.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to express our appreciation for the opportunity and reiterate our excitement about the role. Plus, it keeps us fresh in their minds!
We think you need these skills to ace Junior Training and Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Training and Onboarding Specialist role. Highlight any relevant training or customer service experience, and don’t forget to mention your communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team at Fivium. Be sure to mention why you’re excited about working in training and onboarding.
Show Off Your Organisational Skills: Since this role involves coordinating training sessions, it’s important to demonstrate your organisational abilities. Mention any experiences where you successfully managed schedules or logistics, even if it was in a different context.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Fivium IT
✨Know the Company Inside Out
Before your interview, take some time to research Fivium. Understand their SaaS platform, eCase, and how they deliver training and onboarding. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Prepare Engaging Training Scenarios
Since the role involves delivering training sessions, think of a few engaging scenarios or examples you could use during the interview. This could be a mock training session or a creative way to explain a complex concept. It’ll demonstrate your ability to communicate effectively and keep learners engaged.
✨Show Your Team Spirit
Fivium values collaboration, so be ready to discuss how you’ve worked in teams before. Share specific examples of how you contributed to group projects or supported colleagues. Highlighting your team player attitude will resonate well with their culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training resources you’d be working with or how success is measured in the onboarding process. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.