At a Glance
- Tasks: Support automotive production with technical expertise and ensure high-performance operation of critical equipment.
- Company: Join Fives Industrial Automation, a leader in the automotive sector.
- Benefits: Competitive salary, travel opportunities, and hands-on experience with cutting-edge technology.
- Other info: Frequent travel across the UK and opportunities for career growth.
- Why this job: Be at the forefront of automotive innovation and make a real impact on production efficiency.
- Qualifications: Technical qualification in Engineering and experience in automotive manufacturing preferred.
The predicted salary is between 31500 - 38500 £ per year.
Fives Industrial Automation, UK - Automotive Sector
Location: Birmingham, England (frequent travel across automotive production sites).
Position Summary
As a UK Field Services Technician within the automotive sector, you will support Fives Industrial Automation’s installed base across major UK automotive manufacturers and suppliers.
You will act as the frontline technical expert ensuring high-performance operation of critical production equipment (filling, sealing, testing, assembly automation), where uptime, responsiveness, and customer proximity are essential to avoid costly production disruptions.
You will play a key role in maintaining strong relationships with automotive OEMs and Tier suppliers, contributing both to operational excellence and business development.
Key Responsibilities
- Health, Safety & Compliance
- Guarantee strict adherence to Fives and automotive industry safety standards during all interventions.
- Promote a strong safety culture for both yourself and subcontractors in high-risk industrial environments.
- Customer Proximity & Relationship Management
- Conduct regular visits to automotive customers following BU strategy.
- Develop strong relationships with plant engineers, maintenance teams, and production managers.
- Act as the primary technical point of contact on-site (single point of contact approach).
- Customer Support & Operations (Automotive Production Context)
- Provide Level 1 technical support on Fives equipment installed in automotive production lines (e. g. filling systems, sealing stations, testing machines, automation systems).
- Remotely troubleshoot issues rapidly to minimize production downtime in high-volume automotive environments.
- Perform on-site troubleshooting, corrective maintenance, preventive maintenance, repair, and calibration.
- Technical Advisory & Business Development
- Act as a trusted advisor to customers by understanding production challenges and proposing adapted technical solutions.
- Promote Fives solutions such as retrofit, upgrades, new equipment, and performance optimization.
- Identify opportunities linked to installed base evolution, obsolescence, or production changes.
- Identify and raise opportunities for new project to back offices, considering local markets, main actors and global product strategy.
- Escalation & Continuous Improvement
- Escalate technical issues to back-office experts (Level 2 support) and ensure efficient follow-up.
- Share field feedback, customer needs, and innovation ideas to improve products and services.
- Commercial & Technical Support
- Support cost estimation and preparation of technical solutions for customers.
- Participate in presenting technical and commercial offers alongside Sales Engineers.
- Contribute to service contracts, retrofits, and long-term maintenance agreements.
- Installation & Commissioning Management
- Supervise subcontractors during installation and commissioning phases within automotive plants.
- Support the Project Manager by ensuring compliance with project specifications, industrial constraints, and safety requirements.
Qualifications & Skills
- Technical qualification or equivalent experience in Automation, Electrical, Mechanical Engineering or related field.
- Experience in automotive manufacturing environments (OEM or Tier supplier) is highly desirable.
- Strong knowledge of automated production systems and industrial equipment.
- Proven expertise in troubleshooting and maintenance within high-volume manufacturing.
- Ability to work under pressure in environments where downtime has significant financial impact.
- Strong customer interaction skills and business awareness.
- Additional Requirements
- Frequent travel across UK automotive plants (Midlands, North-East, South-East, etc.).
- Full UK driving licence.
- Flexibility to respond to urgent call-outs or production incidents.
- What Makes This Role Unique
- Direct exposure to leading automotive OEMs and cutting-edge production technologies.
- Critical role in ensuring production continuity in high-stakes environments.
- Combination of technical expertise, creation of strong customer relationships, and business development.
UK Fives Service Technician (Fives Conveying) employer: Fives Group
At Fives, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement within the production and logistics sector. Located in a vibrant area, we provide competitive benefits and a strong focus on health and safety, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land UK Fives Service Technician (Fives Conveying)
✨Get Involved in Local Automation Meetups
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We think you need these skills to ace UK Fives Service Technician (Fives Conveying)
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Fives Group and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Fives Group
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Fives Group.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Fives Group, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
