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- Tasks: Join us to enhance customer experience through innovative telecom solutions.
- Company: Five9, a leader in cloud contact centre software with a team-first culture.
- Benefits: Inclusive environment, diverse team, and opportunities for professional growth.
- Other info: Remote work available anywhere in the UK with excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic role while enjoying a supportive workplace.
- Qualifications: 3-5 years of telecom engineering experience with VoIP/SIP applications required.
The predicted salary is between 45000 - 55000 £ per year.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively sourcing for an experienced Senior Telecom Engineer to join our cloud operations organization on a full-time basis. The ideal candidate is someone who has worked in a 24/7 production support environment and has a strong working knowledge of VoIP, SIP, and RTP. This position is based anywhere in the UK.
Key Responsibilities
- Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and troubleshoot issues.
- Assist in the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports.
- Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBCs.
- Analyze history of telecommunication related incidents and perform preventive measures.
- Provide root-cause analyses on service outages.
- Respond to Telecom alerts and alarms and provide corrective actions in coordination with the Network Operations Center.
- Create technical documentation and call flow drawings as needed.
- Manage Telecommunications Service Provider & Vendors.
- Implement hardware and software deployments on the telephony network as required.
- Deploy new services including interop testing with telecom carriers and customers.
- Provide emergency assistance and technical recovery in the event of an emergency situation affecting the availability and/or service quality of the network.
- Participate in on-call emergency rotation.
Requirements
- 3-5 years of telecom engineer experience with VoIP/SIP voice applications.
- Must have a detailed, working and theoretical knowledge of voice and data communications, including traditional switching, signaling and routing systems to include SIP, TCP/IP, MPLS etc.
- Experience with ribbon SBCs and PSX.
- Working knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, WebRTC, MPLS, VPN, UDP, RTP, MTP etc.
- Knowledge of SIP call routing, Least Cost Routing, Security Controls (TLS, IPSEC, ACLs) with Session Border Controllers.
- Knowledge of telecom principles and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
- Experience with International Routing including ITFS, iDID’s and local termination policies.
- Ability to build, interop and maintain direct connect SIP Trunks to customers and carriers.
- Review, Assess, Critique and Implement Telecom Architecture design changes in Lab and Production environments.
- Excellent organizational and follow-through skill sets are essential.
- Ability to document, troubleshoot and resolve a multifaceted and complex Global voice network.
- Maintain the telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA.
- Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon, Audio Codes), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH).
- In-depth knowledge of Wireshark, Empirix or other network protocol analyzers.
- Ability to capture and analyze RTP streams as related to voice quality traditional KPI’s such as MOS, Jitter, Latency, Packets Loss.
- Ability to execute and use intermediate level Linux/Unix system administrator commands.
- Excellent working knowledge of telecommunications, maintenance processes and systems.
- Proven ability to resolve complex issues in an efficient and timely manner and provide clients with consultative explanations and advice.
- Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly.
- Excellent verbal and written communication skills are required.
- Excellent documentation skills are required.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Telecom Engineer employer: Five9
Contact Detail:
Five9 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecom Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the telecom industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss your experience with VoIP, SIP, and RTP, and think of examples where you've tackled complex issues in a production support environment.
✨Tip Number 3
Showcase your personality! Companies like Five9 value authenticity and diversity, so don’t be afraid to let your true self shine during interviews. Share your passion for telecom and how you can contribute to their team-first culture.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job. It’s a straightforward process, and we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Telecom Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telecom Engineer role. Highlight your experience with VoIP, SIP, and RTP, and don’t forget to mention any relevant projects or achievements that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for telecom engineering and how you can contribute to enhancing customer experience at Five9. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can demonstrate their troubleshooting prowess and analytical thinking.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Five9
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VoIP, SIP, and RTP. Be ready to discuss specific technologies you've worked with, like ribbon SBCs or AudioCodes. The more you can demonstrate your technical expertise, the better!
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex telecom issues in the past. Think about times when you provided root-cause analyses or resolved critical alerts. This will show that you're not just knowledgeable but also a proactive problem solver.
✨Communicate Clearly
Since you'll be interfacing with customers and IT teams, practice explaining technical concepts in simple terms. Good communication is key, so be ready to demonstrate your ability to document processes and articulate solutions clearly.
✨Emphasise Teamwork and Diversity
Five9 values a team-first culture, so highlight your experience working collaboratively in diverse environments. Share stories that showcase your ability to work well with others and contribute to an inclusive atmosphere.