At a Glance
- Tasks: Join us to enhance customer experience through innovative telecom solutions.
- Company: Five9, a leader in cloud contact centre software with a team-first culture.
- Benefits: Inclusive environment, diverse team, and opportunities for professional growth.
- Other info: Remote work available anywhere in the UK with excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic role while enjoying a supportive workplace.
- Qualifications: 3-5 years of telecom engineering experience with VoIP/SIP applications required.
The predicted salary is between 45000 - 55000 £ per year.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively sourcing for an experienced Senior Telecom Engineer to join our cloud operations organization on a full-time basis. The ideal candidate is someone who has worked in a 24/7 production support environment and has a strong working knowledge of VoIP, SIP, and RTP. This position is based anywhere in the UK.
Key Responsibilities
- Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and troubleshoot issues.
- Assist in the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports.
- Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBCs.
- Analyze history of telecommunication related incidents and perform preventive measures.
- Provide root-cause analyses on service outages.
- Respond to Telecom alerts and alarms and provide corrective actions in coordination with the Network Operations Center.
- Create technical documentation and call flow drawings as needed.
- Manage Telecommunications Service Provider & Vendors.
- Implement hardware and software deployments on the telephony network as required.
- Deploy new services including interop testing with telecom carriers and customers.
- Provide emergency assistance and technical recovery in the event of an emergency situation affecting the availability and/or service quality of the network.
- Participate in on-call emergency rotation.
Requirements
- 3-5 years of telecom engineer experience with VoIP/SIP voice applications.
- Must have a detailed, working and theoretical knowledge of voice and data communications, including traditional switching, signaling and routing systems to include SIP, TCP/IP, MPLS etc.
- Experience with ribbon SBCs and PSX.
- Working knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, WebRTC, MPLS, VPN, UDP, RTP, MTP etc.
- Knowledge of SIP call routing, Least Cost Routing, Security Controls (TLS, IPSEC, ACLs) with Session Border Controllers.
- Knowledge of telecom principles and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
- Experience with International Routing including ITFS, iDID’s and local termination policies.
- Ability to build, interop and maintain direct connect SIP Trunks to customers and carriers.
- Review, Assess, Critique and Implement Telecom Architecture design changes in Lab and Production environments.
- Excellent organizational and follow-through skill sets are essential.
- Ability to document, troubleshoot and resolve a multifaceted and complex Global voice network.
- Maintain the telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA.
- Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon, Audio Codes), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH).
- In-depth knowledge of Wireshark, Empirix or other network protocol analyzers.
- Ability to capture and analyze RTP streams as related to voice quality traditional KPI’s such as MOS, Jitter, Latency, Packets Loss.
- Ability to execute and use intermediate level Linux/Unix system administrator commands.
- Excellent working knowledge of telecommunications, maintenance processes and systems.
- Proven ability to resolve complex issues in an efficient and timely manner and provide clients with consultative explanations and advice.
- Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly.
- Excellent verbal and written communication skills are required.
- Excellent documentation skills are required.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Telecom Engineer employer: Five9
Five9 is an exceptional employer that prioritises employee growth and development within a dynamic and inclusive work culture. With a strong focus on collaboration and innovation, employees are encouraged to thrive in their roles while contributing to meaningful customer relationships and driving revenue. Located in a vibrant area, Five9 offers unique advantages such as flexible working arrangements and a commitment to diversity, making it an attractive place for professionals seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Telecom Engineer
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Five9 and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Five9.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telecom Engineer
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Five9.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Five9.
How to prepare for a job interview at Five9
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
