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- Tasks: Lead technical sales for our innovative cloud contact centre platform.
- Company: Join Five9, a top provider of cloud contact centre software, transforming customer experiences globally.
- Benefits: Enjoy a team-first culture, diversity, and opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team that values innovation and authentic self-expression while making a real impact.
- Qualifications: 10 years of experience in customer engagement centres and strong presentation skills are essential.
- Other info: Five9 is committed to diversity and equal opportunity, welcoming applicants from all backgrounds.
The predicted salary is between 42000 - 84000 £ per year.
Join to apply for the Senior Majors Solution Consultant role at Five9
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Join to apply for the Senior Majors Solution Consultant role at Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is looking for a presales Majors Solution Consultant to lead and manage all aspects of the technical sales process for our Five9 Intelligent CX Contact Center platform, supporting strategic, net new opportunities. This includes collaborating on sales proposals, providing pre-sales support to the Majors Sales Team, solution selling, and making best practice recommendations which enable our Customers to get optimal results from their Contact Center. We are looking for professionals who have several years of experience with operating, selling, or servicing customer contact/engagement centers for sales or service, particularly those with experience in working with large, global, enterprise clients with complex requirements. Your relevant experience is paramount to being considered. Experience with AI-driven solutions, customer experience strategy, and enterprise cloud contact center platforms is highly desirable. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers.
Responsibilities:
- Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization
- Strong ability to deliver compelling presentations to large groups remotely and in person
- Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders
- Demonstrable experience selling to deals over $3M ACV
- Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy
- Collaborate with Sales Directors to create deal specific solution “visions” and appropriate talk tracks
- Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market
- Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives
- Identify and propose specific strategies, initiatives, and remedies necessary to align Five9 technology with Strategic Sales objectives
- Ability to qualify complex projects and understand the details of complex projects
- Experience negotiating, persuading, and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)
Qualifications:
- Bachelors or Equivalent Experience preferred
- 10 Years of experience in relevant roles preferred
- Extensive on-site and web-based Executive presentation experience and skills
- Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
- Proven record of successful solution selling, demonstrations and presentations to close deals
- Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
- Experience with Enterprise architecture design
- Contact Center industry experience
Preferred Technical Experience:
- AI Solutions in Customer Experience
- CRM
- IVR
- IP Telephony (basic networking knowledge assumed)
- WFO
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Sales
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Industries
Software Development
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Senior Majors Solution Consultant employer: Five9
Contact Detail:
Five9 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Majors Solution Consultant
✨Tip Number 1
Familiarise yourself with Five9's Intelligent CX Contact Center platform. Understanding its features and benefits will allow you to speak confidently about how it can solve customer challenges, which is crucial for a presales role.
✨Tip Number 2
Network with current or former employees of Five9 on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, helping you tailor your approach during interviews.
✨Tip Number 3
Prepare to showcase your experience with large enterprise clients. Be ready to discuss specific examples where you've successfully managed complex projects or sales processes, as this will demonstrate your fit for the role.
✨Tip Number 4
Brush up on your presentation skills. Since delivering compelling presentations is a key part of the job, practice presenting technical solutions in a clear and engaging manner to various audiences.
We think you need these skills to ace Senior Majors Solution Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer contact/engagement centres, particularly with large enterprise clients. Emphasise your technical sales process skills and any experience with AI-driven solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer experiences and how your background aligns with Five9's mission. Mention specific achievements in solution selling and your ability to manage complex projects.
Showcase Presentation Skills: Since the role requires delivering compelling presentations, consider including examples of past presentations or demonstrations you've conducted. Highlight your ability to engage large groups and foster effective relationships.
Highlight Collaboration Experience: Discuss your experience working with cross-functional teams, especially in creating deal-specific solutions. This will demonstrate your ability to collaborate effectively, which is crucial for the role at Five9.
How to prepare for a job interview at Five9
✨Showcase Your Expertise
As a Senior Majors Solution Consultant, it's crucial to demonstrate your extensive experience in customer contact centres. Be prepared to discuss specific projects where you've successfully managed complex issues and delivered results, especially with large enterprise clients.
✨Master the Art of Presentation
Given the role's emphasis on delivering compelling presentations, practice your presentation skills. Use examples from your past experiences to illustrate how you effectively communicated solutions to stakeholders and closed significant deals.
✨Understand Five9's Solutions
Familiarise yourself with Five9's Intelligent CX Contact Center platform and its features. Being able to discuss how these solutions align with customer needs will show your commitment and understanding of the company's offerings.
✨Prepare for Technical Questions
Expect technical questions related to AI-driven solutions, CRM, and contact centre technologies. Brush up on your knowledge in these areas and be ready to discuss how you've applied this knowledge in previous roles.
