Mid-Market Solutions Consultant in London

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is looking for a Mid-Market Solutions Consultant to lead and manage all aspects of the presales process for Five9\’s On Demand Call Centre software. The Solutions Consultant will work cooperatively with the Mid Market Sales team to help prospects and clients understand the value of Five9\’s Contact Centre software solutions. The primary focus of a solutions Consultant is to build value and to obtain a technical and functional win during the sales cycle.

A Solution Consultant must be able to build credibility and communicate clearly and concisely. Solutions Consultants perform a wide range of duties; from assisting with RFP responses, conducting detailed requirements analyses, delivering technical presentations and demonstrations to understanding the competitive marketplace. Other responsibilities include working with cross-functional internal organizations to provide relevant customer feedback as input to the product development process. Recommend changes, additions or corrections to product manuals, specification sheets, features, processes, and internal technical procedures when appropriate.

Key Responsibilities:

• Work closely with the Five9 partner network to provide presales support, onboarding, and ongoing training
• Effectively communicate plans, progress, and status to both internal and customer organizations
• Partner with