At a Glance
- Tasks: Drive impactful marketing campaigns across EMEA, LATAM, and Canada.
- Company: Join Five9, a leader in cloud contact centre software with a team-first culture.
- Benefits: Enjoy a diverse workplace, competitive salary, and opportunities for growth.
- Other info: 16-month maternity cover role with a focus on collaboration and creativity.
- Why this job: Make a real impact on customer experience while working with innovative marketing strategies.
- Qualifications: 5+ years in integrated marketing with strong campaign execution skills.
The predicted salary is between 45000 - 55000 £ per year.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Role
We are looking for an execution-focused Marketing Programs Manager to drive high-impact, multi-channel campaigns across EMEA, LATAM, and Canada. This is a hands-on role responsible for turning international strategy into measurable pipeline through webinars, email and nurture, content syndication, blogs, social, and owned and third-party events. You will work closely with ABM, Channel/Partners, Sales and LDR/BDR teams to ensure campaigns are localised, executed flawlessly, extended through partners, and converted into meetings and pipeline.
What You’ll Own
- Integrated Campaign Execution: Plan and execute end-to-end international campaigns across email, nurture, webinars, blogs, social, events and syndication. Manage timelines, stakeholders and delivery across multiple regions. Track performance and optimise for pipeline impact.
- Localisation & Regional Adaptation: Adapt global campaigns for EMEA, LATAM and Canada. Ensure messaging reflects local language, cultural nuance, regulatory needs and market priorities. Manage translation and regional review workflows where required.
- Webinars & Virtual Programmes: Own webinar strategy and execution from topic development to follow-up. Drive registration, attendance and post-event meeting conversion.
- Email & Nurture: Build segmented email campaigns and multi-step nurture journeys. Continuously test and optimise for engagement and conversion.
- Content Syndication & Lead Generation: Manage 3rd-party syndication vendors and targeting criteria. Monitor CPL, lead quality and downstream conversion.
- Content, Blogs & Social: Create campaign messaging and assets including emails, landing pages, outreach copy and toolkits. Lead blog production aligned to campaign themes. Drive social amplification to increase engagement and registrations.
- Events & Partner Extension: Promote owned and 3rd-party events with measurable outcomes. Extend campaigns through partners using scalable Campaign in a Box toolkits.
- ABM & Sales Alignment: Support ABM outreach creation for priority accounts. Align tightly with LDR/BDR teams to ensure strong follow-up, speed-to-lead and meeting conversion. Maintain closed-loop reporting to improve performance.
What You Bring
- 5+ years’ experience in integrated marketing, demand generation or field marketing.
- Proven success executing multi-channel campaigns across international markets.
- Strong experience with webinars, email marketing, nurture and lead generation programmes.
- Experience managing content syndication and 3rd-party vendors.
- Confident content creator with strong copywriting skills.
- Experience localising campaigns across regions.
- Highly organised, performance-driven and comfortable working cross-functionally.
- Experience with some of the marketing technology Five9 utilises – Salesforce.com, Marketo, Zoom for webinars, 6sense, Folloze, Monday.com.
- Strong analytical skills with the ability to measure, report and optimise campaign performance.
16-Month Fixed Term Contract (Maternity Cover) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Five9 is an equal opportunity employer.
Marketing Programs Manager - Maternity Cover (16 Months) in London employer: Five9
At Five9, we pride ourselves on being an exceptional employer that champions a team-first culture and values diversity. As a Marketing Programs Manager, you will thrive in an inclusive environment that encourages personal authenticity and professional growth, while working on impactful campaigns across EMEA, LATAM, and Canada. With a focus on innovation and collaboration, we offer a dynamic workplace where your contributions directly enhance customer experiences and drive success.
