At a Glance
- Tasks: Build strong relationships with clients and ensure their success with our cloud solutions.
- Company: Join Five9, a leader in cloud contact centre software, fostering innovation and teamwork.
- Benefits: Enjoy a diverse and inclusive culture, competitive salary, and opportunities for growth.
- Other info: Dynamic work environment with a focus on collaboration and career development.
- Why this job: Make a real impact by helping customers thrive with cutting-edge technology.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, you will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimise their solution.
Customer‑centric Focus- Develop and maintain strong, long‑lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients.
- Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives.
- Leverage knowledge of each customer account to develop and maintain account‑specific Success Plans.
- Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement.
- Identify and address any potential issues or risks that may impact customer satisfaction or retention.
- Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer.
- Proactively identify and address customer issues or concerns, and provide effective solutions.
- Use data and analytics to track and measure customer success metrics and evaluate/present business outcomes.
- Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention.
- Coordinate with Sales and TAMs on increased business opportunities within the account base.
- Proven experience in customer success, account management, or a related role.
- Experience working with financial services or regulated companies.
- Excellent communication and interpersonal skills.
- Strong problem‑solving and analytical abilities.
- Must be self‑directed and self‑motivated.
- Proven ability to manage multiple projects at a time while paying strict attention to details.
- Ability to work in a fast‑paced and dynamic environment.
- Familiarity with contact centre technology and the SaaS industry is a plus.
- CRM and customer success management software experience is preferred.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Enterprise Customer Success Manager in London employer: Five9
Five9 is an exceptional employer that prioritises a team-first culture, fostering innovation and growth while celebrating diversity and inclusivity. As an Enterprise Customer Success Manager, you will have the opportunity to build strong relationships with larger clients, driving their success through collaboration and strategic thinking. With a commitment to employee development and a dynamic work environment, Five9 offers a rewarding career path for those passionate about enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Five9 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Enterprise Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding Five9's products and services inside out. Show us how you can leverage your knowledge to help customers achieve their business goals. We love candidates who can think strategically!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to build strong relationships with clients. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Five9.
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in customer success and how it aligns with our values at Five9. We want to see how you can bring joy to customer experiences!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your problem-solving abilities and strategic thinking. We love seeing how you've made a difference in previous positions.
Be Authentic:At Five9, we celebrate diversity and authenticity. Let your personality shine through in your application. Share your unique perspective and how it can contribute to our inclusive environment. We want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. We’re excited to see what you bring to the table!
How to prepare for a job interview at Five9
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Five9's customer base and their specific needs. Familiarise yourself with the challenges faced by enterprise clients in the cloud contact centre space. This will help you demonstrate your ability to be a trusted advisor and show how you can align solutions with their business goals.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking skills. Think about times when you've proactively identified customer issues and provided effective solutions. Be ready to discuss how you used data and analytics to track success metrics and drive value for previous clients.
✨Emphasise Cross-Functional Collaboration
Since the role involves working closely with various internal teams, come prepared with examples of how you've successfully collaborated across departments in the past. Highlight your experience in coordinating with sales, technical teams, or product management to enhance customer satisfaction and retention.
✨Demonstrate Your Passion for Customer Success
During the interview, let your enthusiasm for customer success shine through. Share stories that illustrate your commitment to building long-lasting relationships and your dedication to helping customers achieve their business objectives. This will resonate well with Five9's values and culture.
