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- Tasks: Build strong relationships with clients and ensure their success with our cloud solutions.
- Company: Join Five9, a leader in cloud contact centre software, fostering innovation and teamwork.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive environment with excellent career advancement opportunities.
- Why this job: Make a real impact by helping customers thrive with cutting-edge technology.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 28800 - 48000 £ per year.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Customer-centric Focus:
- Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients.
- Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives.
- Leverage knowledge of each customer account to develop and maintain account-specific Success Plans.
- Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement.
- Identify and address any potential issues or risks that may impact customer satisfaction or retention.
- Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer.
- Proactively identify and address customer issues or concerns, and provide effective solutions.
- Use data and analytics to track and measure customer success metrics and evaluate/present business outcomes.
- Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention.
- Coordinate with Sales and TAMs on increased business opportunities within the account base.
- Proven experience in customer success, account management, or a related role.
- Experience working with financial services or regulated companies.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Must be self-directed and self-motivated.
- Proven ability to manage multiple projects at a time while paying strict attention to details.
- Ability to work in a fast-paced and dynamic environment.
- Familiarity with contact centre technology and the SaaS industry is a plus.
- CRM and customer success management software experience is preferred.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Enterprise Customer Success Manager employer: Five9
Contact Detail:
Five9 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Five9 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Five9’s products and customer success strategies. Show us that you understand their mission and how you can contribute to bringing joy to customer experiences.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built strong customer relationships and tackled challenges in previous roles. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in customer success and how it aligns with Five9's mission to enhance customer experience.
Showcase Your Skills: Don’t forget to emphasise your communication and problem-solving skills. We want to see how you’ve successfully managed customer relationships and tackled challenges in previous roles.
Be Authentic: At Five9, we celebrate diversity and authenticity. Let your personality shine through in your application. Share your unique experiences and perspectives that make you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Five9
✨Know Your Customer Success Metrics
Before the interview, brush up on key performance metrics relevant to customer success. Understand how to measure customer satisfaction and retention, as well as how to present these metrics effectively. This will show your potential employer that you’re not just familiar with the role but also ready to drive results.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've developed strong relationships with clients in the past. Think about specific instances where you acted as a trusted advisor and how you helped clients achieve their business goals. This will demonstrate your ability to connect with customers and understand their needs.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving skills. Be prepared to discuss challenges you've faced in previous roles and how you resolved them. Highlight your analytical abilities and how you used data to inform your decisions, which is crucial for an Enterprise CSM.
✨Understand Cross-Functional Collaboration
Familiarise yourself with how different teams within a company work together to enhance customer success. Be ready to discuss how you’ve collaborated with sales, technical teams, or product management in the past. This will show that you can navigate a dynamic environment and contribute to a team-first culture.