At a Glance
- Tasks: Lead channel sales strategies and collaborate with partners to drive business growth.
- Company: Five9 is a top cloud contact centre software provider, dedicated to enhancing customer experiences globally.
- Benefits: Enjoy a team-first culture, diversity, and opportunities for personal and professional growth.
- Why this job: Join a dynamic team focused on innovation and making a real impact in the tech industry.
- Qualifications: 5+ years in technology and channel sales, preferably with CCaaS solutions; strong communication skills required.
- Other info: This is a full-time director-level position with travel required for partner engagement.
The predicted salary is between 72000 - 84000 Β£ per year.
Join to apply for the Director, Channel Sales role at Five9
Join to apply for the Director, Channel Sales role at Five9
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the VP, Channels. The Channel Sales Organization works directly with partners and the Five9 quota carrying regional sales executives and sales leadership. This is a field based role that will be located in West/East. Five9 is looking for a high performer who is a team player, partner centric, accountable and seeks to consistently win.
Responsibilities:
- As a Five9 Director, Channel Development you will be responsible for: Working closely with the Regional Sales Teams to identify the in-market focus partners
- Building the Go To Market business plans with the identified focus partners and the Five9 Sales Teams
- Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities
- Driving internal resources to provide partner enablement activities such as co-marketing, events, trainings, networking, etc
- Providing regional executive alignment with key partners and stakeholders
- Aligning yourself internally with quota bearing Five9 sales executives and sales leadership to drive toward a common strategy and achievement of goals
- Assisting sales and partners with any issues or conflicts that may arise during opportunity registration or during the field engagement process
- Tracking forecasting and sales process alignment to ensure progression of opportunities to closure
- Assist with building marketing plans and managing budget for the region
- Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners
- Tracking and holding the partners and the stakeholders accountable to agreed upon goals
- Spearheading regular cadence meetings to manage and track progress
- Travel is required for regional coverage of partner meetings, events, networking, etc.
Essential Skills and Experience:
- 5+ years of technology sales and channel sales experience
- Experience selling Contact Center as a Service preferred BA or BS degree preferred in a technical, business or related field
- Experience building and managing multiple partner relationships
- Experience within the Master Agent community of partners preferred
- Understanding of the partner landscape within the region
- Understanding of opportunity qualification, running a deal cycle and forecasting
- Knowledge of the competitive landscape
- Ability to recruit, develop and build Go To Market plans with top partners in the region
- Ability to work within a fast-paced and dynamic environment
- Interface at all organizational levels maintaining strong working relationships across cross-functional teams
- Exceptional verbal and written communication skills
- Extremely strong organizational and time management skills
- Willingness to go above and beyond to be successful
Qualifications:
- Prefer 5+ years experience selling through the Master Agent Channel
- Prefer 5+ years experience selling channel contact center solutions with a focus on Contact Center-as-a-Service (CCaaS) solutions
- Working knowledge of salesforce.com
- Strong communication, presentation, organization and teaming/relationship skills
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Software Development
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Director, Channel Sales employer: Five9
Contact Detail:
Five9 Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Director, Channel Sales
β¨Tip Number 1
Network with professionals in the channel sales and contact centre industry. Attend relevant events, webinars, or local meetups to connect with potential colleagues and partners. Building these relationships can give you insights into the role and may even lead to referrals.
β¨Tip Number 2
Familiarise yourself with Five9's products and services, especially their cloud contact centre solutions. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the company and its mission.
β¨Tip Number 3
Prepare to discuss your experience with partner management and sales strategies. Think of specific examples where you've successfully built relationships or driven sales through partnerships, as this is crucial for the Director, Channel Sales role.
β¨Tip Number 4
Stay updated on industry trends and the competitive landscape within the contact centre market. Being knowledgeable about current challenges and opportunities will position you as a strong candidate who can contribute to Five9's strategic goals.
We think you need these skills to ace Director, Channel Sales
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in technology sales and channel sales, particularly in the Contact Center as a Service sector. Use specific examples that demonstrate your ability to build and manage partner relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Five9 and how your skills align with their values. Mention your experience with Go To Market plans and your understanding of the partner landscape, as these are crucial for the position.
Showcase Communication Skills: Since exceptional verbal and written communication skills are essential for this role, ensure that your application is clear, concise, and free of errors. Use professional language and structure your documents well to reflect your organisational skills.
Highlight Team Collaboration: Emphasise your ability to work within cross-functional teams. Provide examples of past experiences where you successfully collaborated with different departments to achieve common goals, as this will resonate with Five9's team-first culture.
How to prepare for a job interview at Five9
β¨Understand the Company Culture
Before your interview, take some time to research Five9's values and culture. They emphasise a team-first approach and inclusivity, so be prepared to discuss how you align with these principles and how you can contribute to their positive environment.
β¨Showcase Your Channel Sales Experience
Highlight your previous experience in channel sales, especially if it involves Contact Center as a Service (CCaaS). Be ready to share specific examples of how you've successfully built and managed partner relationships, as this is crucial for the role.
β¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle conflicts with partners. Prepare scenarios from your past experiences where you navigated challenges effectively, demonstrating your strategic thinking and leadership abilities.
β¨Demonstrate Strong Communication Skills
As a Director, you'll need exceptional verbal and written communication skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you would align internal teams and partners towards common goals.